Derek Owens Email & Phone Number

I direct and inform the product management lifecycle by leading out and across cross-functional areas to streamline existing process and deliver reporting mechanisms for product usage, predictability, road mapping, and launch readiness. I'm passionate about learning new tools and have a track record for solving ambiguous problems that enable improved decision-making, collaboration, value delivery.

Listed skills include Microsoft Excel, Market Research, Leadership, Facebook, and 17 others.

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  Product Operations Manager

  Mastercontrol

  Jan 2021 - Present - Cottonwood Heights, Utah, United States

  ● Improved cross-functional product launch readiness 60% by developing and deploying process to scale collaboration and communication across 12 functional areas, managing tool usage (Jira), and by managing up and across functional areas to facilitate adoption and improve process.● Automated readiness process by implementing and managing dozens of Jira automation (JQL) rules, significantly contributing to the organization's ability to support a more agile deployment cadence.● Developed and maintained business intelligence (BI) dashboard (DOMO) for launch readiness metrics (OKRs), providing critical visibility to leadership on launch preparedness and process improvement opportunities.● Administered usage analytics tool (Pendo), BI integration (DOMO), and usage data management, achieving a 10X increase in tool adoption and directly supporting Product Management, User experience, Product Education, and Customer Success teams in enhancing feature prioritization and product engagement.● Mastered SQL for advanced BI reporting and visualizations, addressing organizational reporting gaps in product usage, engineering predictability, cost/usage forecasting, and incident management, significantly contributing to data-driven decision-making.

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  Brigham Young University

  Bachelor'S Degree