Developed and implemented monitoring systems to ensure operational compliance with all funding sources and Win standards; Monitored regulatory requirements and collaborate with the Program team to develop of social service compliance-based policies and operational procedures; Traveled to Win sites to conduct audits and review regulatory requirements review performance improvement activities; Worked with the Director, Quality Assurance and Audit to develop an audit process for Transitional Program Services in collaboration with the Director of Children Services, the Director of Income Building and the Director of Youth Services; Developed reporting mechanisms and provided recommendations to the CPO that facilitate program compliance with all applicable directives, regulations and established standards; Collaborated with the Research & Evaluation Department to develop and implement data driven corrective action, evaluation, and assessment instruments; Collaborated with Director of Evidence-Based Practices and Human Capital staff to develop staff training.

Assist with design and implementation of a foster care registry system to match animals with foster homes; Interview foster families and approve prospective homes

Establish and maintain positive relationships with investigators at the Office of Special Investigation (OSI) by communicating with them on a daily basis; In cooperation with program staff, ensure that OSI investigators receive the requisite documentation for each investigation in a timely manner

Collaboratively prepare and present information in interdepartmental data discussions to internal and external stakeholders with QA team on a monthly basis; Assist in the development of agency policies and procedures to ensure compliance with local and federal standards in agency programs; Conduct comprehensive audits of case records for dozens of cases on a quarterly basis to confirm key benchmarks are being met in appropriate timeframes; Assess programmatic shortcomings and design reports to meet the needs of individual departments

Conducted weekly visits to foster homes to assess cleanliness and children’s needs; Counseled foster children regarding individual case circumstances on a weekly basis; Advocated for and testified on behalf of foster care youths in court monthly