Derek Holmes Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Cookeville, Tennessee

• Produces data, information, and analyses for the Office of Institutional Assessment, Research, and Effectiveness in support of university planning, evaluation, and data-driven decision making.• Designs and updates a University-wide, comprehensive dashboard that replaces in-depth reports and provides a self-service tool for stakeholders to receive detailed data.• Implements a set of Microsoft Access databases to connect with Excel to automate and speed-up the process of generating reports each semester and year.• Writes SAS programs to create datasets in order to complete reports, studies, and data requests. • Manages the Institutional Research website to update content that provides the most recent reports and most relevant information.• Communicates with various University leadership, administrators and staff to collaborate on requests, develop internal studies, and gather data for grants.

Cookeville, Tennessee

• Provided customer service to students that had a question or needed to see an advisor, directed them to the appropriate reference location, and made appointments for them.• Administered standard office procedures such as filing, making folders, and answering the phone to aid with financing my college expenses.

Greater Nashville Area, Tn

• Creatively stretched the capability of Tableau to customize and develop complex and dynamic visualizations reporting on key performance indicators for multiple departments.• Consulted key stakeholders to gather business requirements and department needs for the preparation of large datasets and dashboards.• Created 2 dashboards: (1) generated a Customer Experience report analyzing the monthly customer base and identified whether a customer was classified as a new or repeat customer for the goal of raising customer loyalty and realigning marketing efforts, and (2) to accompany a Risk Management report analyzing the portfolio’s health and the amount and location of past due accounts using geographic and financial data.

Goodlettsville, Tn

• Greeted customers, maintained the cleanliness of the restaurant, assisted the servers and cooks, operated the cash register.• Delivered and maintained excellent customer service and performance under high pressure situations.• Cooked and prepared materials for future shifts so future operations would run more efficiently and effectively.

Cookeville, Tn

• Utilized Tableau data visualization software to highlight statistics of the current opioid epidemic.• Collected and analyzed data from multiple data sources including healthcare, CDC, and population datasets.• Created data visualization maps incorporating latitude and longitude coordinates to highlight fluctuations in data in geographic areas.