1. Directed Tech Associates, as well as Cashiers and Copy & Print Associates on occasion.2. Assisted all customers with technology questions.3. Determined customer needs and provided solutions through the products we carried.4. Performed diagnosis and remediation of computer issues for customers.5. Completed set ups of electronic devices for customers, including: smart phones, laptops, PCs, printers.

1. Performed printing services for customers, both on-demand and by online order.2. Handled confidential and proprietary information for clients.3. Made minor graphical design edits for clients' documents upon request.4. Performed minor maintenance on multiple types of Xerox office printers.5. Handled technology questions for customers when a Tech Associate was not available.

1. Handled security of PI information in the Registrar’s Office in regard to Identify Finder and OS ticketing.2. Designed scripted and type-able PDF forms to facilitate department business processes and aided in facilitating user group testing.3. Assisted with loading information from the legacy system into OnBase and PeopleSoft. Reported on progress throughout the project, including milestones and deliverable items.4. Assisted with desktop support/troubleshooting within the office… Show more 1. Handled security of PI information in the Registrar’s Office in regard to Identify Finder and OS ticketing.2. Designed scripted and type-able PDF forms to facilitate department business processes and aided in facilitating user group testing.3. Assisted with loading information from the legacy system into OnBase and PeopleSoft. Reported on progress throughout the project, including milestones and deliverable items.4. Assisted with desktop support/troubleshooting within the office and helped resolve ITS HelpDesk tickets.5. Aided in determining security roles throughout the design process of the new Degree Audit PeopleSoft module.6. Aided in the evaluation and configuration of course equivalencies, including communicating with departments to resolve issues.7. Responsible for management of the Registrar website using Drupal 6.8. Responsible for training and managing student workers on various software including OnBase, Abby FineReader and business processes in the Registrar’s Office.9. Provided Registrar Office staff with training on various software including OnBase and the Microsoft Office Suite.10. Provided technical training and functional documentation for any processes that were developed.11. Assisted with the testing of the PeopleSoft student system application. Show less

Scanned and indexed daily documents using OnBase software, digitized previous course catalogs of RIT with the use of OCR software.

Handled various food preparation in addition to frying and grilling.