Derek Robertson Email & Phone Number

421 Coliseum Blvd, Montgomery, AL

Overseeing all aspects of a retail thrift store in addition to operation of a non profit outreach center. Helping Hands is dedicated to leading the market as a premier thrift store by offering customer service generally not seen in this industry while offering low prices for virtually everything. We differentiate ourselves from our competition by capturing.

Mongomery, Alabama

Hands-on management of 97 room focused service hotel with F&B operations and 2500sf of meeting space. Responsible for oversight of 6 department heads to ensure training and motivation of all associates. Utilized recognition and reward programs to minimize turnover and deliver superior customer service to increase SALT scores. Develop short and long term.

Owner / Management company that manages several upscale brands throughout the southeast. I have worked in multiple areas of this company from general manager to Regional Director of Operations

Montgomery, Alabama

Accepted challenge to take over red zone hotel in labor challenged market. Hotel had turnover of over 250% prior to my arrival and was in bottom 10% of GSS rankings for all SpringHill Suites. Within 3 months GSS was at 82.8 and has never returned to red zone status. Labor challenges were resolved over time and hotel was in the top 3 for lowest turnover in.

Management of a 79 room select service hotel. Won Regional General Manager of the Year. Promoted to SpringHill Suites Montgomery

Oversaw Front office department, task force for property takeovers, bench managed for absent GM positions. Promoted to GM, Fairfield Inn Orange Park, FL.