• Engaged with fans with high quality customer facing service skills to ensure ticket holders were met at over 300 events such as sporting events, tailgates, and autograph sessions while gathering customer insights and gathering brand loyalty• Developed marketing plans for tennis, softball, and the Cub Club to provide a vision and strategic direction coaching staffs, external teams, and sponsors • Revamped the Baylor Cub Club after conducting market research on market trends to a paid pricing strategy that provides unique innovative benefits and experiences to create a stronger product offering that better align with the desires of our target market, generating over $14,000 in revenue with 970 sales• Increased reach by 4,900% on Instagram and 8,000% on Facebook within six months of taking over the @BaylorCubClub social medias by utilizing data and insights to better target customer segmentations

Waiter, Bus Boy, Host