Derek Peterson Email & Phone Number

- Lead of Microsoft's product management organization for the customer success platform.- Serve the needs of 80 million monthly visitors with a comprehensive range of services, including online training, certifications, videos, engagement features, identity management, assessments, integrations, and leveraging the power of artificial intelligence (AI).- Consolidated various experiences, such as the Microsoft Educator Center, Certifications, Channel 9, and others, into Microsoft Learn, created a streamlined and efficient solution that addresses the skills-related requirements of our users.- Achieved significant cost savings by reducing redundancy and expenses for both Microsoft and our customers.- Played a pivotal role as a key member of a winning team in a company-wide hackathon aimed at enhancing brand affinity.

- Led the mortgage product team responsible for all consumer and lender facing mortgage functionality which accounted for $80M of annual revenue. - Led the relaunch of our $60M flagship mortgage product with the introduction of appointment scheduling, increased competition between lenders, new subscription model, and all new branding. - Built lender self-service hub and transitioned to new payment gateway. Rebuilt lender profiles and directory, which reduced fraudulent and dated lender profiles by 55% and programmatically ensured that lender profiles were always legally compliant. - Built lender review and customer satisfaction systems, improving quality and volume of consumer feedback while increasing lender engagement and reducing associated customer support costs. - Empowered engineering team to opportunistically modernize code by adopting new technologies, severing dependencies and moving to third party solutions, which increased efficiency and minimal attrition.

- Led the Office for iOS and OS X cloud services team which consisted of over 20 software engineers and program managers. - Designed and delivered a user experience that was unmistakably Office while being platform optimized. Developed relationships and designed integration experiences with internal and external partners such as OneDrive, Dropbox, Box, Salesforce and Apple. - Drove cross platform Office strategy for 3rd party storage provider integration. - Member of a small, cross company team that was driving the evolution of the Office business model. - Continually engaged with field sales and customers to inform feature prioritization and provide support.

- Performed market research to determine the optimal Consumer and Creative Pro strategies. - Built and drove the business case for shifting the entire Creative Pro business ($1.8B/year) to a subscription model, the Creative Cloud, which has resulted in a 10% CAGR. - Addressed the many nuances of shifting the creative business to a SaaS model by working across disciplines with the diverse teams needed for successful implementation.

- Assessed mobile advertising opportunity and created business plan detailing approach to minimize negative customer impact while generating a projected $116M NPV. - Created and executed detailed business plan for enhancing mobile web navigation worth $42M. - Analyzed impact of past product launch and developed recommendations for further improvement.

- Performed technical project and program management work at major telecommunications companies around billing system migrations and B2B eCommerce web development. - Specific job functions included items such as planning, budgeting, negotiating, collecting and analyzing data, and improving processes.

- Developed $1.6 million in new opportunities by determining customer needs and selling solutions. - Collected and analyzed data to identify ways of increasing marketing effectiveness from 53% valid opportunities to 96% valid opportunities by analyzing extensive and underutilized customer data.

- Assessed customer IT needs resulting in 20 net new accounts within 6 months of hire. - Mentored co-workers in customer and partner relationship building and account management.

- Founded and organized internet based industrial supply company. - Developed website and marketing strategy based on competitive landscape and customer feedback.

Master Of Business Administration (M.B.A.), Strategic Marketing

Activities and Societies: President of High Tech Club, Associate for BR Venture Capital Fund, Member of Marketing Association, General.

Bachelor'S Degree, Business - Technology And Innovation Management

Activities and Societies: Cum Laude, Beta Gamma Sigma, Student Chairperson for Academic Integrity Board and Transportation Advisory.

A.S, Engineering

Mechanical Engineering

Activities and Societies: Crew