Working for RQuad Technoserve has given me an atmosphere that encourages me to balance high level skill with maximum productivity with exceptional planning, execution, negotiation and interpersonal skills.I welcome the chance to discuss any potential business links with all parties. If you have any outsourced contact center requirements please feel free to give me a call on 91 80 6569 0974 or email me at derek@rquadtechnoserve.comKey Responsibilities:• Managing service operations with focus on implementing policies & procedures.• Handling post-sale service operations while ensuring customer satisfaction and business retention.• Ensuring that operations at the service points match the company's standards.• Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.