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@richrelevance.com
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4 phones found area 415 and 888
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LinkedIn matched
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Derek Strong is listed as Global Customer Success Executive | Chief Customer Officer based in San Francisco, California, United States. AeroLeads shows a work email signal at richrelevance.com, phone signal with area code 415, 888, and a matched LinkedIn profile for Derek Strong.
Derek Strong previously worked as Chief Customer Officer at Richrelevance and Vice President, Customer Success at Swrve. Derek Strong holds Ba, Political Science-Economics from Ucla.
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AeroLeads found 1 current-domain work email signal for Derek Strong. Compare company email patterns before reaching out.
Senior software executive with 20+ years of experience in SaaS, leading high performing Customer Success organizations in high-pressure and fast-paced situations, across both early stage startups and growth stage companies. I have a proven track record of building and scaling customer facing teams including Customer Success, Pre-Sales, Professional Services, Education and Support. My teams are focused on building strong internal and external customer relationships based on trust, transparency and a relentless drive to constantly deliver value that results in high customer satisfaction, retention and growth. Throughout my career, I have continually driven innovation and optimization in customer operations by leading collaborative efforts across Finance, Sales, Marketing, Product and Customer Success in go-to-market, pricing, and product innovation strategies and processes. These efforts enabled the companies I worked with to differentiate themselves by selling value, setting the right customer expectations and delivering, and facilitate critical customer interactions across the organization to better promote the understanding of how we continually innovate and deliver customer value.Expertise: Customer Success • Driving efficient and effective customer health monitoring and measurement• Implementing proactive account planning and churn mitigation strategies• Promoting active executive sponsorship in key accounts• Delivering high customer satisfaction, retention and growthProfessional Services • Mapping customer value lifecycle and creating customer playbooks• Productizing services packaging and delivery based on customer lifecycle and maturity• Delivering high customer satisfaction and value, while improving efficiency and profitability• Implementing partner enablement programsSupport• Monitoring and tracking ticket trends, resolution times to ensure high customer satisfaction• Implementing escalation procedures to ensure we meet and exceed SLAs• Integrating systems to provide visibility and efficiently manage escalations across internal teams
Listed skills include Saas, Enterprise Software, Strategy, Professional Services, and 44 others.
A career timeline built from the work history available for this profile.
San Francisco, California, US
Responsible for customer health, satisfaction, renewal, retention, and growth (upsell/cross-sell), as well as driving efficiencies in customer marketing.Led global account manager, customer success, onboarding & value acceleration services, and customer support teams in the US, Brazil, UK, Sweden, France, and APAC.
Atlanta, Georgia, US
Responsible for customer health, satisfaction, renewal, retention, and growth (upsell/cross-sell), as well as driving efficiencies in business operations and customer marketing.Led global customer success (renewals, upsell/cross-sell), implementation & value acceleration consulting services, and customer support teams in the US, London, and Ireland.
Brisbane City, Queensland, AU
OtherLevels is the leader in omni-channel marketing automation, enabling brands to optimize cross channel campaign message delivery. We analyze individual user behavior to optimize content delivery based on daily behavior across the web and mobile app. We empower companies to transform their cross channel communications into highly targeted, personalized.
Brisbane City, Queensland, AU
Responsible for customer satisfaction, renewal, retention, and growth (upsell/cross-sell), as well as driving efficiencies in sales operations and customer marketing processes, and customer health monitoring and churn mitigation.Led global customer success (including upsell/cross-sell and renewals), implementation & value acceleration consulting services.
San Jose, California, US
KAAZING is the leader in high-performance event-driven messaging over the Web. Our award-winning SaaS platform provides real-time, secure, networked communication at scale for machine-to-machine, Web and mobile applications. Customers include top companies in the financial services, media/entertainment, technology, retail, transportation/logistics, and.
Dublin, CA, US
US
US
US
Consultancy specializing in the design, development, implementation, and integration of point of sale, spend management, and business intelligence solutions in retail food industry
Quick answers generated from the profile data available on this page.
Derek Strong is listed as Global Customer Success Executive | Chief Customer Officer.
AeroLeads has found 1 work email signal at @richrelevance.com for Derek Strong.
AeroLeads has found 4 phone signal(s) with area code 415, 888 for Derek Strong.
Derek Strong is based in San Francisco, California, United States.
Derek Strong has worked for Richrelevance, Swrve, Otherlevels, Kaazing Corporation, and Derek Strong & Associates.
You can use AeroLeads to view verified contact signals for Derek Strong, including work email, phone, and LinkedIn data when available.
Derek Strong holds Ba, Political Science-Economics from Ucla.
Derek Strong is listed with skills including Saas, Enterprise Software, Strategy, Professional Services, Business Intelligence, Cloud Computing, Management, and Cross Functional Team Leadership.
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