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Derek Salling is listed as Senior Technical Support Engineer | Technical Support Expert based in Lancaster, California, United States. AeroLeads shows a matched LinkedIn profile for Derek Salling.
Derek Salling previously worked as Senior Technical Support Engineer at Malwarebytes and Technical Support Engineer at Tops Software Corporation. Derek Salling holds Information Technology from Westwood College-Anaheim.
With over 25 years of experience in technical support, software instruction, and problem solving, I am a passionate and dedicated IT professional who strives to provide the best solutions for customers and colleagues. My last position as a Senior Technical Support Engineer at Malwarebytes, where I leveraged my expertise in Windows and Malwarebytes software to diagnose and resolve issues, as well as to assist and guide my team members.In my role at Malwarebytes, I have been responsible for conducting extensive reviews of computer logging, remoting into customer's machines, and using the support ticketing system to handle complex and challenging cases. I have also become the unofficial Windows expert, and have helped most of my colleagues with troubleshooting guidance. Additionally, I have demonstrated my customer service skills, by manning the premium support phone queue system and ensuring customer satisfaction and retention. Some of the skills that I have applied and developed in this role include technical support, software updates, problem solving, communication, and collaboration.
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Remote
• Extensive review of computer logging to find and remedy issues with Operating System or our software (Malwarebytes security or VPN).• I became the unofficial Windows expert and assisted most of my colleagues with troubleshooting guidance.• I would remote into customer’s machines and investigate and handle issues, as well as using the support ticketing system
Clearwater, Florida, United States
• First contact for clients in need of technical assistance or user error handling• Manned the premium support phone queue system to help clients as soon as possible
Clearwater, Florida, United States
Trained doctors and physical therapists on use of specialized software.
Palmdale, California, United States
• Provided the initial contact with customers, checked in products, and ran basic tests to determine product needs and service solutions• Assisted customers with service/repair issues within the Standard Operating Platform (SOP) of the Precinct • Facilitated the complete solution of product sales, upgrades, installations and service in the store
Burbank, California, United States
• Phone support for current clients• Drove to homes and offices to address their computer problems• Represented my company at business networking meetings• Supervised over the employees in my department
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Derek Salling is listed as Senior Technical Support Engineer | Technical Support Expert.
Derek Salling is based in Lancaster, California, United States.
Derek Salling has worked for Malwarebytes, Tops Software Corporation, Eon Systems, Inc., Best Buy, and Computer Care Services.
You can use AeroLeads to view verified contact signals for Derek Salling, including work email, phone, and LinkedIn data when available.
Derek Salling holds Information Technology from Westwood College-Anaheim.
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