Systems Engineer responsible for Academic Lab Systems “Computer Labs” & Multi User IT Solutions- VDI – Nutanix / AHV / Citrix; VMware vSAN / ESXi / vROPS / Horizon; Citrix AppLayering (formerly Unidesk)- Windows Client Support – WDS / WSUS / MDT / File and Web Support services – imaging supporting digital signage, presentation computers, lending laptops, lecture capture- Digital Signage – FWI hosted service, content and data servers, content player OS image management- System and servers supporting business applications for the academic environment- Network administration and management for the above related systems- Supported the IT operations half of the shop as wellResponsibilities-Analyze, Design, and Prototype – consulted, researched , analyzed, and tested in order to design new solutions including networking, storage, hardware, and software.-Deploy – Procured, installed, and/or configured hardware and software: network equipment, hypervisors, storage software, operating systems, databases, web hosting applications, end user applications, security systems. Validated system for expected function.- Maintain – Documented, updated, monitored, upgraded, tested, and performed process improvement or feature additions over time. Provided training and training documentation as needed.Specific Technologies- Nutanix AHV, Acropolis OS; Citrix Virtual Apps & Desktops, AppLayering (Unidesk); VMware vSAN, ESXi, vCenter, vROPS, Horizon; Microsoft Server Active Directory, File Server, SQL Server, WDS, WSUS, MDT, IIS, Storage Spaces, MDOP; Dell Hardware; light scripting via powershell, bash, command line; DNS / BIND; OSes: Microsoft Server, Windows, Linux (most commonly CentOS), MacOS

Systems and Network Administration – Administer two Windows domains. Primary systems administrator / engineer for Foster School computer labs, virtual desktops, classrooms, digital signage, software license servers, digital signage server, laptop loan program, event spaces, virtual desktop infrastructure, and lecture capture devices.Gathered requirements, prototyped, tested and deployed VDI – converting existing computer labs to a virtual environment; spearheaded flexible computing resources strategy for the Foster School; managed vendor selection and negotiation processTransitioned Learning Spaces IT group to centrally funded Active Directory domain and SharePoint OnlineIdentified areas of improvement in network segmentation, collaborated with central IT group to resolve network problems afflicting the Foster School of BusinessAV Control System Design and Coding – Support, improve, and replace Crestron equipment and code for presentation and collaboration resources supporting 2900 students, 250 staff, and 150 facultyManagement – manage team of twelve, part time employees, 6000+ working hours a yearo Hire, train, discipline, promote employeeso Coach employees in customer service, technology, general office duties and etiquetteo Improved end user experience by creating and running a departmental relationship management program, trained employees in roles

Editorial Escalation Specialist with Ads Watch – •Monitored, managed and tracked insensitive or offensive search advertising appearing next to trending and tragic news stories. Project focused on response time, thorough coverage and minimal revenue impact.•Monitored keyword lists for high visibility markets. Collaborated with other teams to make sure advertising that was lowering overall network quality was appropriately dealt with.Senior Content Analyst with QRE – •Senior role included providing guidance and knowledge to team leads. •Continued previous content analysis role during down time from Ads Watch projects. Monitored, documented and reported trends to leadership. Provided training and eased transition of all team members onto high risk project areas (Gambling, Tobacco, Drugs, Pharmacy/Supplements, Weapons, and Adult).

Analyst for Yahoo! & Microsoft Search Alliance. Utilized and developed an extensive understanding of search advertising, adCenter/Bing Ads policy, functionality and operations. Became an expert on Bing Ads policy and understanding the nuances and constant shifting of policy enforcement. Live Listing Review / QRE – Assessed currently serving search advertising for relevance and in depth policy compliance and enforcement. Reviewed hundreds of search ads and landing pages per day. Ads and landing pages were reviewed to ensure user safety, relevance, quality, style and content guidelines compliance. Monitored and reported on our ad feed for high risk and business relevant trends. Appointed to other special projects:•Cloaking Review – subject matter expert for identifying sites using cloaking and other selective redirection behaviors•Risk Review – daily review of high risk keywords and watch terms (Gambling, Tobacco, Drugs, Pharmacy, Weapons, and Adult)•Pharmaceutical/Drug/Supplement SME – Used FDA and LegitScript resources to research supplements and drugs to determine whether they should be allowed on network.Query Gap (UK and US) – Assessed large volumes of rejected ads for basic relevance and policy compliance. Reviewed nearly a thousand ads and landing pages per day.

•Technical support to the general public. •Worked with all brands of wireless hardware and consumer grade AV equipment.•Was on hand during high-profile, high-volume product launches. •Was hired to assist with peak season call volumes and was kept on past season because of excellent call handling capabilities in regards to quality and quantity.

UW Classroom Support Services manages the technology in about 350 classrooms on the UW Seattle campus. I worked for CSS as a student while attending the UW.•Used ticketing system (request tracker) to solve Tier II AV and IT troubles such as servicing, repairing, and replacing equipment•Trained and supported event coordinators, users, clients, faculty and staff •Coordinated and set up events, as well as operated technology as needed for both academic and for profit events. •Project – design-install of IT and AV equipment in a 13 classroom update of a major campus building, primary responsibilities were the podiums and documentation using Visio

True Fabrications is an import and design company founded in late 2003 that moved from a garage in Southern California to a warehouse in Pioneer Square in 2004. They design and import wine accessories.•Started as an intern and switched to handling IT:•Began with basics, domain creation and enforcing basic network security. •Ordered, installed, and configured and new systems, infrastructure, and phones as headcount grew.•Focused on keeping budget small to keep capital free to buy product to sell.•Managed order fulfillment and invoicing - managed warehouse and organized other employees during peak shipping times.•Implemented basic inventory control•Used Quickbooks to create invoices and enter payments when received