Derek Shank Email & Phone Number

London, On, Ca

Toronto, Ontario, Canada

Plan, build, and maintain high-quality content, products, and services which support readers on their immigration journeys.

London, Ontario, Canada

As Head of Research, I supported Stratascale's growth through the delivery of high-quality products and services, which delighted our clients and set us apart from our competitors.After starting this role, I built everything from the ground up--I established all our processes, procedures, tools, methodologies, and documentation, in addition to recruiting and training the team.I defined a strategy based on consultation with executive leadership and stakeholders across the organization, which covered three main areas of responsibility for the group. Mission statement: to provide impactful insights on emerging technologies and trends.Client Advisory Services: Help our clients make informed strategic decisions about emerging technologies and trends.Thought Leadership: Elevate Stratascale to a trusted advisor in the eyes of prospects and clients by providing useful, practical insights.Internal Service: Provide internal customers with useful information about emerging technologies and trends.I delighted in working with a fantastic team of smart and talented people, and in using my talents every day in sharing useful insights that had a positive impact on Stratascale and our clients.

London, Canada Area

Drive the organization's growth by delivering exceptional value to Info-Tech clients, through supporting high-quality products and services across our Research, Advisory, and Workshop offerings.Research: Produce best-of-breed methodologies for IT projects and programs (e.g. FinOps).Advisory: Help clients implement our methodologies in their organizations, through advisory calls and ongoing guided implementations. Build relationships as a trusted advisor and deliver exceptional client experiences to drive account growth.Workshops: Facilitate discussion and activities and document outputs to help clients produce high-quality deliverables and actionable roadmaps for implementation.

London, Canada Area

Wide variety of duties focused on delivering extraordinary value to Info-Tech's clients, ultimately driving renewals and account growth.Duties included: • Conduct research on IT Infrastructure & Operations topics, to develop best-of-breed project frameworks and methodologies. These frameworks, along with our tools and templates, give our clients a running head start on their projects, and help drive measurable results in their organizations. • Advise clients over the phone on best practices on IT Infrastructure & Operations topics (e,g,, Service Desk, Incident and Problem Management, Disaster Recovery Planning, IT Operations Process Optimization, Cloud Strategy, Infrastructure as Code, DevOps) • Deliver on-site workshops for Info-Tech clients. Workshop facilitation involves leading a working group of the client's staff to accomplish a project over 4 days using Info-Tech's methodology. • Build and deliver engaging presentations at Info-Tech's flagship conference, LIVE • Conduct technology research on I&O-related software and tools and vendors (e.g., Infrastructure Automation, Application Performance Management) • Build relationships with IT software vendors, keeping abreast of industry developments and product roadmaps • Write technology notes for Info-Tech's website • Maintain ownership of categories of IT software tools for SoftwareReviews.com (includes defining category features, building and defining new software categories, curating the suite of software tools within each category) • Identify further support opportunities to provide additional value to our clients and grow our accounts (predominately through Workshop sales and increasing the number of advisory seats, our main recurring revenue stream) • Provide sales support to our outbound sales team, account management team, and workshop specialist team. Identify client needs and issue match with our research and advisory offerings to close deals.

London, Canada Area

• Received "grace under pressure" annual Research award for exceptional composure in completing a challenging client engagement.• In our 2019 fiscal year, delivered over 1.8 million dollars in measured value to Info-Tech's clients.

London, Canada Area

Solved IT Infrastructure & Operations problems with evidence-based research, including on the following topics:• Infrastructure Planning and Strategy• Cloud Strategy• Capacity and Availability Management• Incident and Problem Management• Network• Storage• Disaster Recovery• Service Desk• Mergers and AcquisitionsAdvised clients on best practices to improve their IT departments and deliver greater value to their organizations.

London, Canada Area

Helped clients achieve financial goals.Took a holistic perspective, including the clients' values, priorities, and lifestyle, to build comprehensive financial plans.Employed the following tactics:Designed portfolios of funds, diversified by geography, sector, and market capitalization.Built portfolios in line with clients' risk tolerance to achieve their objectives.Recommended appropriate insurance solutions to support financial plans.Helped clients evaluate the appropriateness of more complex strategies, such as leveraging.

• Collaborated with subject-matter experts and other technical writers to produce high-quality documents that improved clients' business processes• Edited documents such as standards and manuals, correcting formatting, grammar, and style• Wrote copy for company website• Conducted market research and wrote actionable reports for the executive• Interviewed job candidates

London, Canada Area

• Taught ESL students writing, grammar, and rhetoric• Edited and corrected student assignments, improving phrasing, clarity, and argumentation

London, Canada Area

• Designed and implemented effective curriculum to produce improved learning outcomes for students’ research and writing• Prepared and delivered lectures to undergraduate students• Led tutorials and helped students in one-on-one consultations• Graded papers, correcting the writing and providing constructive feedback• Received positive evaluations from students and supervisors

Sturgeon Falls, On

Served guests and supervised night shifts (front of house, back of house, delivery drivers). Resolved conflicts and ensured exceptional customer service. Trained front-of-house staff. Exceptional service attracted and retained a dedicated group of loyal, repeat customers.

• Proofread and corrected 450-page book manuscript to a high level of accuracy in a short time frame• Book was published by a prestigious university press

Sturgeon Falls, On

Taught students and ensured safety of pool guests.

Sturgeon Falls, On

Ran the shop, providing exceptional customer service to hospital visitors and staff.

Doctor Of Philosophy (Ph.D.), English

Activities and Societies: Graduate English Society; Article Workshop Group; Creative Writing Workshop; Graduate Journal Word Hoard

Master'S Degree, English

Bachelor'S Degree, English Literature And Classical Studies

Activities and Societies: Classics and Medieval Society, Conrad Grebel Chapel Choir, Chess Club