• Identify technology needs and make recommendations to business decision-makers, partners, and clients• Evaluate the company’s adherence to federal technology requirements for cyber security • Manage the IT team, including developers, security analysts, support technicians, and vendors• Maintain company hardware and software programs• Update technological equipment in the company• Implement company-wide technology updates and hold sessions to teach employees about new features• Inspect the use of technological equipment and software to ensure functionality and efficiency• Control budget and report on expenditure• Analyze the business requirements of all departments to determine their technology needs• Devise and establish IT policies and systems to support the implementation of strategies set by upper management• Mentor the IT Team and help them grow and achieve their career goals by providing on the clock training time

• Supervise and participate in all activities of the Information Technology Support team, providing support for client endpoint technology solutions including desktops, laptops, tablets, other mobile devices, printers, scanners, and client productivity software – on or off- the site, or in the cloud• Supervise and participate in the management of client endpoint technology lifecycle management including purchasing, setup, configuration, deployment, repair, patch management, decommissioning, and recycling of hardware devices and software applications• Ensure that records of system maintenance, equipment inventory, warranties, and licensing are accurately maintained• Assist team and end-users with support and training for all technology solutions• Provide “Tech Tips” in regularly scheduled staff meetings for all new technologies and recurring issues• Ensure that support for key stakeholders is delivered on an “as needed” basis• Supervise and participate with third-party vendors to ensure all technical support tasks are being performed on time and to the level of quality expected• Responsible for learning, supporting, and training new technologies for the Organization• Other duties (or functions) as assigned

•Ensure that records of system maintenance, equipment inventory, warranties, and licensing are properly maintained and current.•Assist team and end-users with support and training for all technology solutions.•Ensure that support for key stakeholders is delivered on an “as needed” basis.•Supervise and participate with our third-party vendors to ensure all technical support and tasks are being done on time and to the level of quality expected.•Responsible for learning and supporting new technologies for the Organization.

•Provide services to end-users in planning, developing and deploying enterprise level SharePoint solutions.•Develop custom web parts and integrate enterprise content with SharePoint to include developing data repositories, content indexing and work-flow.•Provide SharePoint system administration including, but not limited to, analysis, capacity planning, integration and quality assurance.•Collaborate in project management tasks for SharePoint development and implementation projects, including, but not limited to, research, planning, documenting, leading, and tracking.•Participate in multiple projects as a key technical resource that may include implementation, issue resolution and development.•Collaborate with IT staff to ensure services, system monitoring, capacity, high availability, business continuation, and disaster recovery•Evaluate current and emerging SharePoint technologies and practices; recommends solutions and best practices to management.

•Provide helpdesk support and resolve problems to the end user’s satisfaction.•Monitor and respond quickly and effectively to requests received through the IT helpdesk.•Monitor Service Desk for tickets assigned to the queue and process first-in first-out based onpriority.•Modify configurations, utilities, software default settings, etc. for the local workstation.•Utilize and maintain the helpdesk tracking software.•Document internal procedures.•Assist with on-boarding of new users.•Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and anyadditional specialized equipment.•Install, test and configure new workstations, peripheral equipment and software.•Maintain inventory of all equipment, software and software licenses.•Manage PC setup and deployment for new employees using standard hardware, images andsoftware.•Assign users and computers to proper groups in Active Directory.•Perform timely workstation hardware and software upgrades as required.

•Design mobile game titles for IOS and Android platforms•Programmed and implemented C# and JavaScript to streamline the functionality of the products.•Developed and produced titles from concept to the market.

•Responsible for coordinating and delegating different testing type such as White-Box, Black-Box, Connection, Integration, Certification, and Regression test to internal and external QA teams while also performing these test.•Revise test-plans and creating templates used to update our testing processes and mechanics to expedite testing methods.•Providing support and being the liaison for the Hyderabad Office.•Provide training for internal bug tracking and reporting tools: Dev track, Hades and Perforce for the Phoenix, St. Petersburg Russia and Taganrog Russia, studios.Additional Responsibilities:QA Design Analyst:•Facilitate weekly design meetings with emphasis on game design & elements, game mechanics, gameplay, functionality, quality, and emersion. Discussions are centered on the improvement of EA titles and branding.•Formalize/establish reporting templates for submitting design changes to the production teams and partnered studios.•Evaluate and analyze all aspects of each mobile game to identity’s improvement areas, and providing recommendations to maximize the end user’s overall experience.

Project Manager / QA EA Team Lead•Overseen and certified 75 + EA mobile game titles like Madden, Blastdown, Tiger Woods and The Sims series.•Managed a team of 15 members which included scheduling, training, counseling and disciplinary tasks.•Interface daily with internal and external Developers, Producers and Customers to ensure that the highest quality products are delivered successfully.