• Advancing Salesforce Admin experience to develop and maintain custom screens, reports, dashboards, and workflows• Part of the Salesforce cross functional brainstorming and design sessions• Review and analyze the pay conditions of complex union/guild labor agreements. Work with Labor Relations team to update contract information/ rules as necessary• Design custom reports, dashboards, and workflows• Design and update regression testing, expected results, as well as perform testing of rules and functionality• Provide support to end user issues. Troubleshoot problems accurately, have grace under pressure and possess a patient attitude to deal with a variety of situations and personalities• Aid in prioritizing and resolving tickets as submitted• Contribute to user training and documentation, including the development of various training materials• Configure the pay rules and conditions within the HTG system for the various labor agreements• Provide hands-on support to Payroll and HTG team with new rule role-outs and system functionality• Facilitate various ad hoc projects as needed

Working as a contractor for the Los Angeles Department of Water and Power (LADWP) to assist in developing and implementing a Demand Response Program for large, premiere commercial, industrial, and institutional customers.• Facilitate analysis of functional requirements and design of technology specifications, working with business/technical personnel, capturing requirements by interactive sessions with clients.• Develop and maintain understanding of key business drivers, assisting clients with identifying and solving challenges.• Maintain relationships with vendors, consultants, contractors, and professional organizations to grow organizational knowledge of processes, software, and systems.• Responsible for managing team deliverables during requirements gathering and design.

• Tested functionality and reviewed visual elements of small and large-scale interactive deliverables.• Developed test plans and test cases to support validation of user stories.• Created defect reports in clear concise sequence and included the steps necessary for the software development team to recreate such defects.• Involvement in all aspects of the website development lifecycle including analysis & design, development, testing, and implementation.

Developed complete business strategy for successful launch of a fashion and apparel web commerce business. Developed the brand, supply chain, manufacturing relationships and designed web commerce platform to meet forward-looking mobile commerce and social marketing demands. Created and updated the website and store from layout design to all HTML, CSS, and PHP coding. Managed the customer database, product database, and email distribution.

• Coordinated requirements, business rules, meetings, and training sessions for multiple teams.• Documented departmental business processes and identified areas of improvement.• Provided feedback to stakeholders and created structured documentation, including specifications and weekly status reports.• Analyzed product usage metrics to drive product solutions and direction.

• Drove multiple, simultaneous large-scale and multi-platform software projects from initiation to delivery.• Researched and implemented new procedures and applications to stay on the cutting edge.• Developed test plans and test cases to support validation of user stories.