Derek Shu Email & Phone Number

Toronto, Ontario, Canada

Information Technology / Network Security / Specialised Network / Payment / Data Communications / Unattended Devices / Infrastructure As a Service (IaaS) / FinTech Industry

Markham, Ontario, Canada

Information Technology / Network Security / Specialised Network / Payment / Data Communications / Unattended Devices / Infrastructure As a Service (IaaS) / FinTech Industry

Hong Kong

Information Technology / Network Security / Specialised Network / Payment / Data Communications / Unattended Devices / Infrastructure As a Service (IaaS) / FinTech Industry• CRM Management: Successfully completed the migration from Dynamic CRM to SalesForce.com (SFDC) for the APJ Region. Super User of SFDC within the organization. Troubleshoot and advise solution to improve the efficiency and performance of SFDC to fit the Company's and Sales Team usage experience. Provide regular dashboard and reports to Management and Sales Team to better reflect their actual performance and future forecast. Communicate closely with Sales Team to ensure their Pipeline are accurate and can smoothly transit to other Departments for service delivery.• Accounts Management: Acts as the primary contact for several Key Accounts in the APJ region. Oversees the Billing, Proposals, Build-of-Materials and Contracts for the Customers. Highly involved and oversee the Billing, Ordering, Change Management and Technical Process with Remedy.• Sales Administration: Work closely with the Provisioning, Finance, Legal, Sales Engineer and Vendor Relationshiip Manager to ensure the Build of Material (BOM) quote, Terms and Conditions is accurate. Enable Sales Manager to propose the best fitted Business Case to customer.• Market and Data Analysis: Assess the customer POS traffic volume and review with the Sales Manager for future strategy. Analysis Telco vendors statements and capability to determine ways to help the company save cost. Successfully helped the company recover 2.5 months of payment credits by identifying the telco incorrect overcharges due to billing system error.• Reporting and Analysis: Generate weekly/monthly sales reports to Sales Management. Create and distribute custom report in SFDC to the Sales Team.

Hong Kong

Information Technology / Software / Software as a Service (SaaS) / Cloud-Platform Industry• Sales Compensation Analysis: Calculates commissions to ensure accuracy and timeliness of commission payments according to plan, policy and procedure documentation. Audit Sales Crediting to ensure compliance with commission plan design.• Reporting and Analysis: Consistently work on revenue tracking and sales commission process improvement. Create custom report and Powerpoint presentation for internal and external users.• Data Management: Drive ongoing system maintenance tasks, including data imports and updates, rules maintenance and calendar management.• Ad Hoc Project: Support the Principal Analyst in the Sales Management Dashboard project. Perform on-going User Acceptance Testing during each phases of project to ensure sales data accurately reflect the Sales Manager performance. Work closely with oversea IT team to resolves all identified issues.• Communication: Work closely with APAC Geo (Greater China, ANZ, India, Asean and Korea) Compensation Analyst to ensure the sales orders are correctly allocated with compliance to the Named Account List, Sales District and policy. Consolidate an updated Account List and export respective Sales Manager’s Account in the Compensation System.

Hong Kong

Publishing / Media Industry

Hong Kong

E-Commerce / Gaming Industry

Richmond Hill, Ontario, Canada

Hospitality / Hotel / Lodging Industry

Toronto, Canada Area

Finance / Banking / Marketing Industry

Toronto, Canada Area

Toronto, Canada Area

Hospitality / Hotel / Sales / Banquet & Events Industry

Lightning Experience Administrative Essentials For New Admins

- Setting Up and Managing Users - Security and Data Access - Object Customization - Managing Data - Reports and Dashboards - Automation.

Bachelor Of Commerce (B.Com.), Hospitality And Tourism Management

Activities and Societies: Faces of our Future, Hospitality and Tourism Research Facility Minor in Marketing

Ontario Secondary School Diploma