Serving clients such as The Graph, 0x Labs, Orchid, and others.

Through CommComm, I manage and help to grow Orchid's Telegram and Reddit communities.

I tried to find solutions to problems that everyone is satisfied with. Appointed in 2016, re-elected in 2018, resigned in December 2020.

Through CommComm, I was responsible for the Community Alliance Program, which primarily consisted of these responsibilities:- Updates: Providing our real-time communities with ongoing updates through social media, chat platforms, and the Bloom Blog.- Feedback: Taking in user feedback regarding the Bloom protocol, decentralized apps, poll questions, and other items of importance to the community.- Relationships: Continuing to find ways to enhance the relationship with our immediate and broader community. That means our relationships with the developers building on Bloom, the lenders lending capital through Bloom, and the community supporting Bloom.- Management: Ensuring community discussions are constructive, defining milestones, and building what the community needs.

With over eight years of experience managing web hosting servers and interacting with many of the most popular control panels including cPanel/WHM, Webmin, and NodeWorx/SiteWorx, I built and grew this business since January 2013, shortly after I sold Orpheum Hosting Solutions. The first server was a cloud VPS, and in 2014 we migrated to a dedicated server in order to reduce costs and achieve better performance. CleverHost was up to seven servers. I performed all server provisioning, maintenance, software configuration, and software upgrades myself. I also provided Linux server management for several other organizations through CleverHost.I spent over five years supporting customers, writing web copy, blogging, and pushing for additional performance out of CleverHost's servers. I achieved load times under 600ms for WordPress-based websites; on par with the best, large web hosting providers. This was reached through a mix of tweaking Apache, PHP and MySQL, enabling caching mechanisms, replacing MySQL with MariaDB, enforcing control over how frequently cron jobs can run, and so on.I supported several small businesses under a sub-brand called “The IT Dept,” where customers paid for technical support and server management. The IT Dept provided services to several small businesses via TeamViewer, which was installed on end user computers and servers; where TeamViewer cannot be deployed, I used SSH to connect to the device and perform troubleshooting and routine maintenance as appropriate. The IT Dept was responsible for supporting Windows, Mac OS, iOS, Android, and Linux devices.

At Olio Digital Labs, my role was multi-faceted. I was the primary person responsible for all aspects of the sales cycle, utilizing the knowledge I have to meet with prospective clients, design website and application workflows, sitemaps, gathering requirements, estimating, writing proposals, presenting proposals, and ultimate negotiating sales. The other major role I played is that of project manager, ensuring resources are allocated to ensure success across projects, maintaining strong and consistent communication with clients, communicating feedback to the designers and developers, and matching up projects that are ending with new sales and projects that require more resources.I also assisted with:• minor website updates for a variety of clients• onboard new clients• help manage the relationship with Olio’s accountant• manage office supplies and purchases• invoice and record payments using Freshbooks, and• function testing websites, web applications, and mobile apps.

I managed both internal and client projects and helped see them through to completion, keeping in close communication with customers to ensure satisfaction with the services and deliverables provided. I also assisted with screening RFPs and assembling proposals. My primary responsibilities included:- Conducting project kickoff calls- Building project timelines- Providing client training on our tools when necessary- Building and sending weekly project status reports that show the project's progress in comparison with the timeline set, and the time used to complete each task versus the time budgeted- Collecting existing web assets, print materials, copy, etc. from clients- Providing internal review of design and development- Testing websites and web applications in development for proper functionality and browser behaviour- Conducting project retrospectives- Adjusting our primary communication with clients to suit their needs - sending daily emails, setting up regular phone calls, using Skype, etc.Occasionally I provided technical support and troubleshooting where needed, and helped dissolve issues where miscommunication or misunderstanding were occurring within a project.

I worked closely with the Chief Operations Officer to design new products, conduct competitive research, manage product launches, hire new staff, and craft a consistent message when announcing various items. I occasionally worked with customers to ensure they have the right services for their needs, and conduct server audits. I also coordinated with the Systems team and outside vendors to schedule, and announce, system maintenance at the most appropriate time for our customers.

I was responsible for responding to procedural and technical customer inquiries. AV-BASE develops aviation management software called WinAir, and customers look to AV-BASE’s Product Support team for assistance with resolving errors in everyday procedures (e.g. sending out a part for repair) and IT-related issues (e.g. SQL Server not responding).I assisted in performing pre-sales software demonstrations, identifying data issues using a suite of self-developed SQL queries, and live online training for both new and existing customers. The Product Support team also helps new AV-BASE customers with installation and configuration of the software required to run WinAir including SQL Server, Apache Tomcat, and System DSNs.

I founded Orpheum Hosting Solutions as a premier, Canadian web hosting company geared towards small and medium-sized businesses. Since its founding, its customers have found Orpheum's services to be reliable, easy to use, and extremely affordable, and therefore have asked us to provide additional services with the same mindset. Orpheum has responded to those requests by expanding into Voice over IP services, virtual private servers, and managed servers.I ran the business and sales side of things at Orpheum Hosting Solutions, along with providing technical support for some of the services. The Unrivaled Support Team has been coming online, growing, and has taken on more responsibility as time went on. I sold Orpheum in November 2012.

I wrote research on a variety of topics for IT professionals, and began focusing my efforts on computer networking in October 2010. A full list of major publications I helped produce is located below.Within computer networking, I developed a specific expertise in content delivery networks, and application delivery networking. I attended several conferences (Interop, HP Canada Analyst Day, Brocade Fabrics 101), regularly spoke to vendors about their solutions, and contributed regularly to the Info-Tech Research Group blog.

I wrote research on a variety of topics for IT professionals. The projects I worked on included:- Upgrading from Microsoft Exchange 2003/2007 to Exchange 2010- Web content filters for SMEs and large enterprises- Upgrading from Microsoft Office 2003/2007 to Microsoft Office 2010During this time I began developing an expertise in content delivery networks, application delivery networks, and load balancing appliances.

I provided research and sales support to the Client Management Group, performed reporting activities, organized ongoing training initiatives for sales staff on new research produced by the Research Department, and began producing research as well.