Derek Simms Email & Phone Number

Stonehouse, Gb

Bristol, England, United Kingdom

A large international organisation and leading provider of contraception, and safe abortion services within the UK. Working for the Bristol centre and covering south west region. I am responsible for all aspects of operations, varying from client welfare, financial, and performance on site. • Planning and organisation of around 30 clients per day whilst achieving clinical governance procedures and services measures and KPI’s• Health and Safety lead on site, with responsibility for Risk Assessments, and Operational audits within site. • Financial and P&L management reporting on site• KPI management and reporting and vast exposure of senior management meetings and presenting.• Control of schedules/rotas for all staff members within the centre. • Regular performance management reviews

Pontypridd, Wales, United Kingdom

A large multinational electrical and telecommunications retailer delivering high quality products and services through a number of brands. Working for the Customer Service Centre, I am responsible for the smooth running and delivery of goods and services throughout Wales. I am responsible for a team of around 150 people. • Planning and organising distribution of vehicles each day, whilst achieving customer services measures. • Responsible for delivery of key performance analysis, and dealing with customer issues. • Management of administration team, along with drivers and number of agency staff• Ensuring Health and Safety on the site is adhered. • Managing distribution and assigning workload to drivers• Control of schedules for all staff members within the centre

Cardiff, United Kingdom

A market leading legal training provider renowned for delivering a high level of professional skills, and management courses to trainee solicitors around the UK. I am responsible for a team of Programme Leaders ensuring the smooth running of around a thousand courses a year. Delivering a high level of professional skills, and management courses to trainee solicitors. My role is to ensure the smooth running of the courses, gathering customer feedback, sourcing and negotiating venues to hold courses, and provide faculty support to tutors. In my role the skills required draws vastly on my previous experiences, and qualifications, such as project/planning management, events management, customer service, and negotiation and sales skills. I have also gained experience in accounting, budgets, and also legal knowledge during my time. • Planning and execution of the company’s whole 2016 programme from booking venues to communication• Responsible for budget setting and maintenance of all courses. Budgets up to £100,000• Liaise with a number of venues and external providers to negotiate rates and the most cost effective delivery of the course• Coordinate with a number of vendors, conference organisers and contractors and exhibitors • Manage all group rooms and banqueting processes and procedures• Overseeing the procurement for catering, audio-visual, security and rental needs whilst managing the needs of the tutors and programme leads• Maintaining a calendar of events for effective long term planning and management. • Responsible the all delegates to include, accommodation, schedules, travel, day plans and registration. • Manage and lead a team of six people ensuring delivery of each course/event is consistent and in line with regulatory regulations and customer satisfaction• Maintain personal information and confidentiality for delegates and clients

Bath, United Kingdom

A large global retail food company, with an estimated 20 million customers per week, the company thrives itself in delivering a high level customer service, whilst providing quality products. I managed a small team of people, predominately working within the Dry Goods department of the business, overseeing and managing all aspects of store, from making sure merchandising and stock control is correct, to ensuring Health and Food Safety within Trading regulations. In my four years I took sole responsibility for individual tasks and projects, such as completing schedules, training and development and recruitment, whilst demonstrating patience, strong communication and working within allocated budgets. I also ensured that the department runs smoothly and met critical legal regulations, along with implementing performance management strategies, conducting disciplinary, and appraisals meetings. One of the most challenging aspects of my role is dealing with scheduling of colleagues. I have resolved this problem by application of my knowledge and previous experience of Project Management. • Responsible for the overseeing and managing of all aspects of a busy store, including merchandising, stock control, Health and Safety regulations• Developed a training strategy based upon compiling a learning needs analysis to create bespoke training courses to a team of 30 on systems and new processes• Responsible for work schedules and performance management of a team of 20 people• Responsible for recruitment strategies within the department, constantly analysing needs and ensuring meeting budgetary requirements of store, whilst balancing high level of customer service.• Store lead for new processes, ensuring smooth implementation, and accurate analysis and reporting to key stakeholders.

Bath

A customer service centre providing support to motorists involved in a road traffic accident through arranging repairs, vehicle hire and personal injury claims. I provided a first point of call for a large volume of customers, organising, and planning all elements of the claim. As the leader of a small group also, I provided support and management in an intense and fast paced environment, ensuring efficient productivity and customer service. • First point of call for customers calling in to report accidents and dealing with queries and complaints of a target of over forty calls per day.• Responsible for performance management of a team of six to include productivity strategies and service level agreements, reviewing of calls and customer service agreements.• Responsible for training and development, and recruitment within the team, including. • Project managed and implemented a new booking and tracking system for repairs to vehicles with a project length of around ten months and budget of £100,000

Bath, United Kingdom

A busy 5-star Hotel, with over 130 bedrooms and 6 meeting rooms, accommodation a maximum of 130 delegates for conferences, weddings, exhibitions, and events. This role was a company based role, covering all aspects of the hotel industry. During my time within this role I covered many departments, but mainly within front of house and customers service, where I provided supervision and management to a small group of employees. One of the key challenges in this role was forward planning and oversight of daily check-in/out programmes to ensure smooth running of the hotel and meeting customer expectations. • Manage daily operations of the Hotel including all administration duties for the management of finances, human resources, stock control, cash control, promotions and marketing, and the responsible service of food and alcohol.• Collaborated closely with catering staff and banqueting staff in the design of personalised floor design, décor, logistics and staffing for a number of different functions and meetings• Coordinated logistics with different departments in presenting functions (catering, beverage, service staff.

Master’S Degree, Management Studies, Distinction

Advanced Professional Diploma Management Studies

Vocational Diploma, Events Management

Vocational Diploma in Events Management

Prince 2, Project Management, Foundation Course

Hnd, Business, Management, Marketing, And Related Support Services, Distinction

Gcse

7 GCSE's including English and Maths