Derek Lucas Email & Phone Number

Princeton, New Jersey, Us

Responsibilities include:• Designing and managing innovative and adaptable security awareness program with the goal of cultivating and maintaining a companywide culture of security awareness. • Actively reviewing results of ongoing security awareness training and adjusting to meet any identified deficiencies.• Leveraging industry and government sources to identify emerging or current threat trends and adjusts program as needed.• Creating and maintaining a comprehensive, robust security awareness training plan outlining the goals of the program as well as the methods for achieving. • Producing monthly, high-quality communications illustrating program status, areas for improvement and success and applicable cybersecurity news and trends.• Coordinating with executive and line managers to ensure employee adaptation of cybersecurity practices and procedures.• Continuously monitoring program and employee performance and creating and assigning ad-hoc training regimens as needed.Program impact:• Phish Alert Button instituted within Outlook provides employees a quick way to report potential phishing attacks. Button usage averages 2,500 reported emails annually, often allowing IT insight on potential phishing trends and ability to warn employees of dangerous emails sitting in their inbox.• KnowBe4 Security Awareness Proficiency Assessment (SAPA) and Security Culture Survey (SCS) scores have increased two consecutive years since the baseline tests were conducted. Both the increase rate and scores themselves far outpace our industry counterparts.• Employee security awareness culture has formed with a high-level of proactivity and enthusiasm in reporting potential threats that wasn't seen prior to program implementation.

Princeton, New Jersey, Us

Princeton, New Jersey, Us

• Responsible for administering various Microsoft Windows servers including Exchange, vCenter, mobile device management (MaaS360), file access, file transfer, application, backup and recovery.• Authored a comprehensive technology orientation package designed to aid new hires in acclimating to all aspects of our technology environment. Responsible for keeping these training materials updated as procedures, policies, and technology change.• Responsible for conducting all new hire technology orientation on-board training sessions.• Planned and designed company intranet solution using Papyrs application platform.• Responsible for content creation and management of company intranet.• Assisted in transition of company mobile devices from Blackberry to Android including the planning and deployment of MaaS360 mobile management server.• Responsible for assisting in management of Veeam back-up and recovery appliance. Previously used Unitrends for backup and recovery.• Responsible for assisting IT infrastructure team with daily end-user support.• Responsible for assisting IT Infrastructure team with planning and executing server patches and updates using Ninja RMM.• Assist Director of Infrastructure with writing technology SOPs.• Assist with management of Active Directory.• Responsible for asset tracking (workstations, mobile devices, peripherals)• Managed Windows 7 EOL upgrade project by removing and replacing over 65 workstations over a 12 month period.• Assist with DUO multifactor authentication administration.• Assist with managing and maintaining workstation anti-malware solution using Malwarebytes Nebula.• Manage and conduct phishing and information security training.

Kings Langley, Hertfordshire, Gb

• Deployed, managed, and maintained over 75 servers includingBES, Exchange, FTP, SQL, Print, File, WSUS, and ContentManagement in a virtual environment.• Designed and implemented a corporate desktop migration fromWindows XP to Windows 7 including an end-user training plan.• Responsible for managing network licensed applications.• Authored and deployed vital client software, updates, andsettings via Group Policy Objects.• Responsible for creating and implementing company-wide ITpolicies.• Planned and executed Exchange migration from a physical Exchange 2003server to a virtual Exchange 2007 server.• Planned, configured, and managed Windows Server UpdateServices (WSUS) 3.0.• Assisted in architecting and deploying a corporate ticketing/SLAsystem (Numara Track-It!).• Co-managed VMWare ESX 4.0 and vSphere with Network andSecurity Administrator.• Planned and executed Blackberry Enterprise Server upgrade and migration4.1.6 to 5.0.3 (~125 devices).• Responsible for physical and virtual server patching, updates,and planning maintenance windows.• Monitored server performance and health using vSphere and Orion monitoring utilities.

Kings Langley, Hertfordshire, Gb

• Supported on-site, satellite offices, and work site end-users in all aspects of technology including but not limited to VPN, Windows, Office, VoIP, Blackberry, networking and server access.• Assisted Network Administrator in deployment and upgrade projects including VMWare, Foundry/Brocade switch upgrade, and Windows server maintenance.• Designed and implemented an IT Self Assist website via theelectronic content management system (Livelink ECM).• Implemented IT Ambassador program that reached out tomanagers of the various departments with the goal of better understanding their departmental needs in regards to technology use and support.• Designed several document systems to help get criticalinformation to end-users more efficiently.• Helped plan and participated in various team-building and knowledge transfer sessions with focus on cross training.

Broomfield, Co, Us

• Provided end-user support in a fast-paced environment for over 500 on-site employees spread across a multi-building campus.• Responsible for building, maintaining, and deploying computer images using Norton Ghost.• Worked with Help Desk manager to streamline computer deployment procedures and process.• Responded to an average of 30 issue tickets per day; mostly in person.• Responsible for troubleshooting VPN, Outlook, Microsoft Office 2003 and 2007 applications, network connectivity, VoIP telephony, and Blackberry devices.

Bethesda, Md, Us

• Supported end-users across the Lockheed Martin infrastructure.• Support role focused on VPN, Outlook, and intranet issues.• Required to meet and exceed ITIL/ISO9000 service level agreement.

Broomfield, Co, Us

• Functioned as part of a 4 member help desk team providing technical support for over 4,000 end users spread across 5 geographical locations.• Troubleshot and resolved all resort technology issues in a timelymanner while using professional discretion around external clients.• Received and resolved an average of 600 issues tickets per month.• Microsoft Active Directory maintenance and expansion.• Assisted in deployment of Microsoft Lync instant messenger client.• Responsible for assisting end-users with VPN issues.• Responsible for troubleshooting Microsoft Office applications including but not limited to Outlook, Access, and Frontpage.• Troubleshot and supported RPOS, Infogenesis, and A/S 400applications.