Derek Lucas Email & Phone Number

Princeton, New Jersey, US

• Responsibilities include:
• Designing and managing innovative and adaptable security awareness program with the goal of cultivating and maintaining a companywide culture of security awareness.
• Actively reviewing results of ongoing security awareness training and adjusting to meet any identified deficiencies.
• Leveraging industry and government sources to identify emerging or current threat trends and adjusts program as needed.
• Creating and maintaining a comprehensive, robust security awareness training plan outlining the goals of the program as well as the methods for achieving.
• Producing monthly, high-quality communications illustrating program status, areas for improvement and success and applicable cybersecurity news and trends.

Princeton, New Jersey, US

Princeton, New Jersey, US

• Responsible for administering various Microsoft Windows servers including Exchange, vCenter, mobile device management (MaaS360), file access, file transfer, application, backup and recovery.
• Authored a comprehensive technology orientation package designed to aid new hires in acclimating to all aspects of our technology environment. Responsible for keeping these training materials updated as procedures.
• Responsible for conducting all new hire technology orientation on-board training sessions.
• Planned and designed company intranet solution using Papyrs application platform.
• Responsible for content creation and management of company intranet.
• Assisted in transition of company mobile devices from Blackberry to Android including the planning and deployment of MaaS360 mobile management server.

Kings Langley, Hertfordshire, GB

• Deployed, managed, and maintained over 75 servers includingBES, Exchange, FTP, SQL, Print, File, WSUS, and ContentManagement in a virtual environment.
• Designed and implemented a corporate desktop migration fromWindows XP to Windows 7 including an end-user training plan.
• Responsible for managing network licensed applications.
• Authored and deployed vital client software, updates, andsettings via Group Policy Objects.
• Responsible for creating and implementing company-wide ITpolicies.
• Planned and executed Exchange migration from a physical Exchange 2003server to a virtual Exchange 2007 server.

Kings Langley, Hertfordshire, GB

• Supported on-site, satellite offices, and work site end-users in all aspects of technology including but not limited to VPN, Windows, Office, VoIP, Blackberry, networking and server access.
• Assisted Network Administrator in deployment and upgrade projects including VMWare, Foundry/Brocade switch upgrade, and Windows server maintenance.
• Designed and implemented an IT Self Assist website via theelectronic content management system (Livelink ECM).
• Implemented IT Ambassador program that reached out tomanagers of the various departments with the goal of better understanding their departmental needs in regards to technology use and support.
• Designed several document systems to help get criticalinformation to end-users more efficiently.
• Helped plan and participated in various team-building and knowledge transfer sessions with focus on cross training.

Broomfield, CO, US

• Provided end-user support in a fast-paced environment for over 500 on-site employees spread across a multi-building campus.
• Responsible for building, maintaining, and deploying computer images using Norton Ghost.
• Worked with Help Desk manager to streamline computer deployment procedures and process.
• Responded to an average of 30 issue tickets per day; mostly in person.
• Responsible for troubleshooting VPN, Outlook, Microsoft Office 2003 and 2007 applications, network connectivity, VoIP telephony, and Blackberry devices.

Bethesda, MD, US

• Supported end-users across the Lockheed Martin infrastructure.
• Support role focused on VPN, Outlook, and intranet issues.
• Required to meet and exceed ITIL/ISO9000 service level agreement.

Broomfield, CO, US

• Functioned as part of a 4 member help desk team providing technical support for over 4,000 end users spread across 5 geographical locations.
• Troubleshot and resolved all resort technology issues in a timelymanner while using professional discretion around external clients.
• Received and resolved an average of 600 issues tickets per month.
• Microsoft Active Directory maintenance and expansion.
• Assisted in deployment of Microsoft Lync instant messenger client.
• Responsible for assisting end-users with VPN issues.