Derek Soifer Email & Phone Number

Richmond, Virginia, United States

• Establish and maintain relationship with all key decision makers / contacts at Client Company. Relationships need to be established across all levels of client organization, especially executive level.
• Manage and/or participate in the account implementation process serving as technical and process best practices expert and helping build expectations for future relationship.
• Troubleshoot complex client setup issues while configuring the Ben Admin System as needed.
• Act as project manager / coordinator for all client special projects including annual open enrollment.

• Troubleshoot problems while completing complex configuration or data tasks in order to solve them
• Assist in the configuration and implementation of large groups on the Plansource Platform
• Troubleshoot complex client setup issues while configuring the Ben Admin System as needed
• Provide technical support to existing clients

Blacksburg, VA

• Configured complex transmission setups for PlanSource standard files (SFTP, FTP)
• Researched escalations from internal development tracking systems for ongoing issues
• Communicated/coordinated with carriers and internal parties related to internal and external projects
• Interacted with internal and external parties as the ongoing technical support for interface issues

Blacksburg

• Helped build and then manage a part time student “VTData” team from the ground up, growing the team from 4 to 14 within a year with team members in multiple states
• Managed the back-end processes (audits, data manipulation) associated with open enrollment for ~100 clients
• Configured the system for new clients on the PlanSource platform while troubleshooting and correcting system issues.
• Assisted with the recruitment and training of new hires
• Saved the company time and money by automating and improving the efficiency of many of the Data department’s procedures leading to multiple promotions
• Grew the company’s local presence and improved local business relations as an active member of the Virginia Tech Local Employer Community Board for NGE

Blacksburg, Virginia

Bachelor’S Degree, Biochemistry

Activities and Societies: Biochemistry Club Microbiology Club

Education record