Design and implement systems to support Card Operations including transaction processing, clearing file processing, Back Office systems, and API endpoints. Migrated Git Repos to mono-repo structure from multi-repo structure to improve efficiency in software development and release management. Created new Software Engineering Interview format, custom tailored to assess team’s distinct skillset needs.Implemented End-to-End testing solution for Clearing and Processor systems.

Developed and maintained systems using C#, WebApi, AngularJs, SQL Server, Terraform, MongoDB, ElasticSearch, RabbitMQ, GraphQL, Kubernetes, Docker, NodeJS, and Azure Services.Configured, trained, and implemented automated testing plan using k6.io for load testing, xUnit for API unit testing, Integration Testing, and System Testing, and Jest for javascript testing. Created architecture diagrams and documentation including ERDs, Activity Diagrams, Call Chains, and Class Diagrams.Organized and ran Talent Community for Writing Maintainable Code to teach developers Unit Testing, Integration Testing, End-to-End Testing, Core Design Patterns, and how to determine a reasonable mix for different project requirements and constraints.

Utilized C#, WebApi, AngularJs, SQL Server, and Azure Services to build several interactive sites to improve and guide solution-based sales and provide clients with an estimated return on investment. Focused on improving global delivery processes within the project and company. Worked on various team communication methods including lunch and learn meetings, regular team newsletters to recognize team members and inform of ongoing improvements, and an improved retrospective process.Assisted with quality checks, project planning, onboarding documentation as needed.

Led team of 4 software engineers to expand functionality, maintain existing code base, and provide support for a .NET Project for Rail Transit Maintenance and Reporting. Utilized C#, VB.NET WebForms, WebApi, SQL Server, and ASP.NET to build several Rail Transit Systems to support rail and personnel operations. Lead campaign to make the Transit software more user friendly by increasing efficiency of loading times for forms and data transactions, simplifying the project’s user interface flow, and providing meaningful error messages.

Improved the computer imaging process by finding and implementing new software to reduce the average imaging time of a computer from 7 hours to below 2 hours. Developed an application in C# to reduce time spent updating lab computer applications. Improved a process of changing local administrative passwords to eliminate the need to log on to each computer individually. Maintained, upgraded, and repaired the Technical Center and regional site computer networks including wireless access points. Maintained and repaired the Technical Center servers running Windows Server 2003 and Windows Server 2008. Maintained and troubleshot issues with Active Directory, DHCP, DNS, network shares and security, printer shares and Group Policy.Setup Active Directory accounts and e-mail accounts on Microsoft Exchange for new employees. Planned, purchased, and installed desktops, printers, projectors, network switches, wireless access points, Sonicwalls, and servers in regional sites. Setup and installed specialized software for Technical classroom programs, such as Mitchell Manager, Scantron software, SolidWorks, and others. Maintained and troubleshot Interactive Distance Learning Polycom units.Setup, Repaired, and Imaged Desktop Computers. Worked with the Highland IT team to plan technology rollouts for the main campus and regional centers.

Fostered an environment with my team of eight consultants in order to create a differentiated, world-class customer experience while buying mobile solutions at Best Buy.Supervise and develop eight employees in the Best Buy Mobile department.Coordinate department business plans with store, regional, and company goals. Facilitated new Best Buy Mobile employee training.

Supervised and developed 20 employees in Geek Squad and computer sales departments. Coordinated department business plans with store and company goals. Coached 10 store employees weekly on business plan awareness, sales proficiency, and store metrics.

Operated company vehicle for on-site computer setup and repair. Configured and troubleshot wired and wireless network configurations. Educated clients on proper usage of personal computer applications.

- Protected customer data privacy while performing data backup and transfer services. - Resolved personal computer hardware and software issues while maintaining a turn time of less than 48 hours. - Communicated repair quotes and repair status with clients. - Shipped products to service center for advanced repairs. - Four Employee-of-the-Month awards received in this position.

- Co-Hosted 2010 National Collegiate Conference in St. Louis, MO. - Achieved 3rd place out of 106 teams competing in PC troubleshooting at 2009 National Collegiate Conference.

-Troubleshot and repaired personal computer hardware and software problems. -Wired and ensured functionality of network and security system at Children's Advocacy Center, St. Joseph.