Derek Stumpfhauser Email & Phone Number

Austin, Tx, Us

United States

Oversee real estate investments and the management of short term rentals and long term leases of owned and/or managed properties.

Miami, Florida, United States

Responsibilities:• Managed the portfolio of KAYAK branded and unbranded hotels and restaurants, including strategic deal negotiations, asset management, P&L ownership, and operations oversight• Provided strategic guidance to evaluate new hotel development sites, build proprietary hotel technologies, and develop a new-to-market hotel concept• Pitched hotel and technology products to strategic real estate, management, and technology partners• Co-developed the KAYAK Hotels brand… Show more Responsibilities:• Managed the portfolio of KAYAK branded and unbranded hotels and restaurants, including strategic deal negotiations, asset management, P&L ownership, and operations oversight• Provided strategic guidance to evaluate new hotel development sites, build proprietary hotel technologies, and develop a new-to-market hotel concept• Pitched hotel and technology products to strategic real estate, management, and technology partners• Co-developed the KAYAK Hotels brand and hotel revenue management technology for use by our investment partner and operators• Acted as the liaison between KAYAK and external operating and capital partners• Identified opportunities for improvement in operations, technology, and guest experience based on property and guest feedback, as well as led implementation of on-property brand updates• Engaged with existing operators and internal leadership to maintain on-strategy hotel performance• Engaged with potential owners/operators to drive KAYAK Hotel branded growth and Revato technology adoption• Led the implementation of proprietary technology initiatives, including digital-keys, in-app chat, automated requestsAchievements:• Improved core app traffic 4x and drove new installs 17x among hotel guests• Drove hotel revenue 13.3% higher than budget and pushed a 108.1 RevPAR index to the compset• Planned and opened two international properties in the branded portfolio, as well as led the openings of unbranded properties• Increased F&B check sizes an average of 66% by leading the cross-functional team that redesigned and implemented new branded concepts• Established the internal audit program to evaluate hotel performance and implemented PIPs as needed• Accelerated TripAdvisor placement to #5 ranking among 240 hotels in Miami Show less

Multiple Markets Including New York City, Philadelphia, San Diego

Responsibilities:• Spearheaded multi-property business strategy, including P&L ownership, revenue management, operations, finance, and accounting, to prove profitability for Series C fundraising• Underwrote revenue and expenses for master-lease deals and management contracts• Partnered with the internal brand team to implement and amplify the brand narrative across the portfolio• Partnered with the internal real estate team to pitch brand positioning and new property… Show more Responsibilities:• Spearheaded multi-property business strategy, including P&L ownership, revenue management, operations, finance, and accounting, to prove profitability for Series C fundraising• Underwrote revenue and expenses for master-lease deals and management contracts• Partnered with the internal brand team to implement and amplify the brand narrative across the portfolio• Partnered with the internal real estate team to pitch brand positioning and new property development• Established the internal metrics for determining ROI on branded initiatives and real estate investmentsAchievements:• Grew STR performance through rate (RevPAR growth of 11.8% vs. Compset 3.5%)• Awarded TripAdvisor's 2020, "Top 25 Hotels - United States"• Awarded USA Today's 2020, "10 Best Hotels and Resorts"• Facilitated the sale, re-branding, and $6mil renovation of the brand's flagship property• Reduced annual cleaning costs $242k (64%) by restructuring the operating models• Exceeded opening revenue budget by 119% ($390k actual to $178k budget) via strategic marketing positioning and sales development• Grew market inventory 150% (expanded existing properties + on-boarded new properties)• Drove team performance to achieve top guest satisfaction on TripAdvisor (#1 of 511 hotels) in New York City• Drove team performance to achieve top guest satisfaction on TripAdvisor (#2 of 63 hotels) in Philadelphia• Drove team performance to achieve top guest satisfaction on TripAdvisor (#13 of 104 hotels) in San Diego Show less

New York City

Responsibilities: • Executed the business strategy on-property, including overseeing guest and employee satisfaction, human resources, sales and marketing, revenue generation, and maximizing ROI to management and ownership.Achievements:• Grew STR in a declining market (Running 12 Month; +7.2% RevPAR growth vs. Compset -8.7% RevPAR loss)• Renegotiated strategic contracts and partnerships to actualize 2018 GOP 8% greater than budget• Accelerated TripAdvisor placement to… Show more Responsibilities: • Executed the business strategy on-property, including overseeing guest and employee satisfaction, human resources, sales and marketing, revenue generation, and maximizing ROI to management and ownership.Achievements:• Grew STR in a declining market (Running 12 Month; +7.2% RevPAR growth vs. Compset -8.7% RevPAR loss)• Renegotiated strategic contracts and partnerships to actualize 2018 GOP 8% greater than budget• Accelerated TripAdvisor placement to top 3% ranking among 500+ hotels in New York City • Restructured staffing model for a $52k annual payroll savings ($42k wages, $10k PTEB) Show less

Multiple Markets, Including Task Force

Responsibilities:• Worked directly with ownership to remedy deficient properties on a task-force basis at at multiple Marriott/Starwood and Hyatt properties in New York City and other cities• Managed the daily hotel operations to balance guest satisfaction, financial results, and staff performance in all departments (Rooms, Food & Beverage, Sales, Accounting, and Engineering)• Handled weekly revenue and occupancy forecasts, as well as annual budgets for… Show more Responsibilities:• Worked directly with ownership to remedy deficient properties on a task-force basis at at multiple Marriott/Starwood and Hyatt properties in New York City and other cities• Managed the daily hotel operations to balance guest satisfaction, financial results, and staff performance in all departments (Rooms, Food & Beverage, Sales, Accounting, and Engineering)• Handled weekly revenue and occupancy forecasts, as well as annual budgets for ownershipAchievements:• Drove a leading STR position to the compset (105.5% RevPAR index, 2 of 7 RevPAR index)• Delivered a leading STR position to the compset (104% RevPAR index, 2 of 9 RevPAR growth)• Compiled annual marketing plan and budget with a 3 point growth in GOP flow• Restructured staffing model for $121k annual payroll savings ($95k salary, $26k PTEB)• Retrained staff to increase 'Overall Guest Satisfaction' survey NPS score by 19 points in 3 months• Drove staff performance to increase 'Customer Service' survey NPS score by 16 points in 5 months • Developed staff satisfaction programs to increase associate opinion scores by 20 points YOY• Coordinated ownership sale and management acquisition of properties, including all staff hiring• Oversaw multi-million-dollar property renovations, including ADA compliance, guestrooms, lobbies, F&B outlets Show less

New York City

Achievements:• Transformed bankrupt union hotel into Wyndham's flagship urban timeshare resort• Grew owner satisfaction scores from last-place in the brand to second-place in 5 months• Improved 'Service and Experience' guest survey scores by 30 points in 5 months• Negotiated collective bargaining agreements, with Local 6 and Local 153, favorably for the company• Designed a digital-based arrival experience for Presidential owners which was implemented… Show more Achievements:• Transformed bankrupt union hotel into Wyndham's flagship urban timeshare resort• Grew owner satisfaction scores from last-place in the brand to second-place in 5 months• Improved 'Service and Experience' guest survey scores by 30 points in 5 months• Negotiated collective bargaining agreements, with Local 6 and Local 153, favorably for the company• Designed a digital-based arrival experience for Presidential owners which was implemented brand-wideResponsibilities:• Oversaw the financial success, guest and owner relations, and staff performance of Front Desk, Bellmen, Doormen, Reservations, and Activities departments (union and non-union employees)• Managed customer and owner relations during multi-year renovations Show less

New York City

Achievements:• Achieved top 5% ranking on TripAdvisor among 450 New York City hotels• Created guest facing initiatives and materials for Elite Rewards guest appreciation• Established new pre-arrival out-reach program to boost guest satisfactionResponsibilities:• Facilitated pre-opening planning and setup of 211 room Midtown NYC extended-stay hotel• Assisted in preparation of revenue and occupancy forecasting, developed aggressive sales strategies and rate structures… Show more Achievements:• Achieved top 5% ranking on TripAdvisor among 450 New York City hotels• Created guest facing initiatives and materials for Elite Rewards guest appreciation• Established new pre-arrival out-reach program to boost guest satisfactionResponsibilities:• Facilitated pre-opening planning and setup of 211 room Midtown NYC extended-stay hotel• Assisted in preparation of revenue and occupancy forecasting, developed aggressive sales strategies and rate structures with revenue management team, and focused on employee satisfaction and empowerment for front-of-house employees Show less

New York City

Achievements:• Secured top TripAdvisor placement (#9 of 448 hotels)• Trained staff to achieve AAA Four Diamond luxury service designation• Established quarterly employee appreciation meetings to drive staff retentionResponsibilities:Managed Housekeeping operations for 128 room Midtown NYC boutique luxury hotel, including daily cleaning of guestrooms/meeting rooms/ bar/ screening theater, turndown service, daily linen count, and minibar inventory control. Oversaw in-stay… Show more Achievements:• Secured top TripAdvisor placement (#9 of 448 hotels)• Trained staff to achieve AAA Four Diamond luxury service designation• Established quarterly employee appreciation meetings to drive staff retentionResponsibilities:Managed Housekeeping operations for 128 room Midtown NYC boutique luxury hotel, including daily cleaning of guestrooms/meeting rooms/ bar/ screening theater, turndown service, daily linen count, and minibar inventory control. Oversaw in-stay VIP services for celebrities, head-of-state, and other high-profile guests. Show less

Carlsbad, California, United States

Achievements:• Increased marketplace revenue by 18% by introducing new products and renovated displays• Reduced average daily balance of A/R agings from $4900 to $215• Championed roll-out of guest facing initiatives including Make A Green Choice pilot program• Developed associate facing programs including communication boards and department currency incentives• Implemented innovative processes to drive productivity and lower costs, including automatic reservation… Show more Achievements:• Increased marketplace revenue by 18% by introducing new products and renovated displays• Reduced average daily balance of A/R agings from $4900 to $215• Championed roll-out of guest facing initiatives including Make A Green Choice pilot program• Developed associate facing programs including communication boards and department currency incentives• Implemented innovative processes to drive productivity and lower costs, including automatic reservation billing and plain-paper folios• Led front office team to best-in-brand standing for email folio statistics• Maintained proper inventory levels and product rotations for marketplace, including on-site Starbucks• Piloted resort activities department for summer seasonResponsibilities:Handled financials, budget, and accounts payable for Rooms department. Oversaw daily operations of Front Desk, Bellmen, Valet, PBX, and Marketplace. Show less