Derek Allen Email & Phone Number

Roseland, New Jersey, United States

Designated on-site technician providing comprehensive technical support and in-person user assistance. Responsible for hardware deployment, software installation and troubleshooting, network and VPN support, coordination with vendors, process improvements, and meticulous documentation of maintenance tasks. I provide direct technical support through various channels (in-person, phone, Zoom, email), leveraging domain knowledge and strong technical and communication skills to support more than 350 end users daily. I manage assets and resolve tickets in ServiceNow, applying exceptional analytical skills to ensure proper asset tracking and quick resolution of issues leading to streamlined processes and improved service delivery. I coordinate large-scale hardware deployment, successfully dispensing hardware resources while adhering to project timelines in a well-organized manner.

Roseland, New Jersey

Adept at resolving technical issues with large enterprise office printers, ensuring quality completion of time sensitive projects / jobs and coordinating routine administrative support duties.

Whippany, New Jersey

I regularly wrote and edited detailed articles within tight deadlines, and adeptly condensed complex information into concise language. I also organized interviews with elected officials and attended municipal meetings.

Bachelor'S Degree, Cybersecurity And Information Assurance

Activities and Societies: National Society of Leadership and Success, Honor Society

Associate'S Degree, Journalism

Activities and Societies: The Youngtown Edition (School paper), Sigma Chi Eta Communication Honor SocietyI was Editor-in-Chief.