Derek Tamayo Email & Phone Number

San Diego, California, United States

Partner with B2B companies to provide and support business software management, focused on inventory management, sales, service tracking, equipment leases, and financial operations.Work directly with client leadership to assist in utilizing solutions, troubleshooting and correcting system issues, and answer any additional inquiries; exceeded management expectations for customer service and first-time resolution while receiving many pieces of positive feedback from clients.Provide support to users experiencing issues related to system access, security, and functionality, and solved complex issues in a timely manner, ensuring first contact resolution, and escalate issues to other departments when needed.Lead ongoing development and management of internal and client-facing technical documentation, audited all documentation, and developed up to date how-to and technical articles; able to improve customer service while enabling improved self-service opportunities for clients.

San Diego, Ca

Led recruiting for healthcare professionals across all specialties; spearheaded full-cycle recruitment process, partnered with clients to understand employment needs, drafted and executed recruiting plans, job descriptions, and deadlines to actively fill job openings.Successfully managed large number of concurrent employees on assignment, proven ability to find and place candidates in competitive market while engaging passive candidates.Contributed to business development efforts, lead relationship management with previous, potential, and existing clients, present potential candidates, and develop advanced understanding of technical and culture needs for each client; increased number of job orders and secured new clients. Spearheaded marketing and outreach on all job postings, focused on providing high levels of candidate engagement to ensure positive experience throughout full recruiting process; maintained pipeline of qualified candidates, cultivate network of talent, and lead communication with candidates. Developed prospecting strategies to meet market demand, utilized CRM database to contact potential candidates via phone and email to establish relationships and expand sales network of qualified leads; able to quickly fill high-need positions for clients, commended for quality of placements.Actively resolved client issues, including housing, payroll, benefits, and onboarding experience, worked with internal specialists to pinpoint and resolve issues, and maintained consistent communication with clients during process; commended for strong client relationships, very low rates of attrition, and consistent referrals. Selected by leadership to support user experience application roll out, led reach out to clients in pilot group to gather feedback on app, compiled responses into comprehensive report, and worked with project leaders to analyze data and apply changes to app updates.

San Diego, California

Facilitated transfer of large books of business from newly acquired brokers; reviewed, audited, and processed required paperwork, recorded transactions in centralized database, and confirmed completion of request and transfer with outside firms; consistently exceeded productivity and quality levels through measured KPI’s. Processed transfer requests within expected service levels, led quality assurance audits of transfers processed by offshore teams, identified issues, and provided ongoing training as needed; improved accuracy and timeliness of transfers department wide. Led resolutions to escalated issues, communicated with customer and internal personnel to pinpoint issues, worked with Account Management and IT leadership to implement solutions, and ensured resolution for each customer. Followed up with clients to ensure that they were meeting key milestones for smooth and on time transition, led meetings to review timelines, pinpoint operational issues, and develop actionable solutions, and served as key point of contact for client leadership; consistently met service level agreements. Led community outreach and marketing events, create and post of engaging written, photo, and video social media content to build event awareness, and finalized community sponsorships; grew demand for events increased, drove referral business to internal departments, and boosted customer loyalty.

Greater San Diego Area

Las Vegas,Nevada

Led sales for distributor of specialty sporting goods; oversaw team driving sales and customer service, managed stakeholder relations, and led continuous personnel and process improvements. Increased company’s revenue through high performance sales strategies, account analysis, pursuing new markets, and process improvements; exceeded sales goals and helped YoY revenue and profitsRecruited and developed team of 4 Sales Associates, led escalated support to complex client issues, and supported strategic business development actions; helped reps grow sales and increase customer satisfaction.Delivered advanced coaching and development, focus on sales best practices, customer support, and overcoming objections. Managed ecommerce operations, tracked online SKU’s, ensured items were presented accurately, optimized inventory levels, and processed and shipped all orders.