Derek Tao Email & Phone Number

Cerritos, CA, US

Fullerton, California, United States

- Providing exceptional support for all 40+ 85C Bakery stores and franchise stores within the United States on all IT systems (Point-of-Sale, online ordering, credit card machines, camera, phone, visual content) across all levels of the organization to ensure seamless workflow- Coordinating as the primary point of contact for multiple vendor relations in.

Santa Ana, California, United States

- Coordinated weekly Friday night events for an arcade bar to increase foot traffic and provide entertainment for the venue to ensure their success on ROI- Scheduled performers weekly that work cohesively together to ensure that they are able to provide great service and music to the venue and its attendees- Created marketing flyers and content using Canva.

• Cultivated relationships with new and current Apple product users to develop users to be confidentwith the company’s products and satisfied with service provided by coming into the store
• Consistently providing outstanding service though quality recommendations and technical knowledgewhich is reflected within our company metrics by team member score and sales numbers
• Supported customers in various situations in ways to troubleshoot their Apple devices or refer them tothe… Show more
• Supported customers in various situations in ways to troubleshoot their Apple devices or refer them tothe right resources to help with their technical needs
• Actively supporting my colleagues & leaders by being flexible to help accommodate store needs andhelp where my teammates and customers might need support during times of heavy traffic
• Constantly learning and challenging myself at any given moment about growing technologies andapplying my knowledge by driving results through customer service and offerings Show less

Anaheim, California, United States

- Qualifying and developing relationships with inbound B2B leads that come from marketing or our vendors to increase awareness of our company and their 3D products- Educating current clients and prospected customers on the benefits of how 3D systems can improve on their current workflows across multiple industries like manufacturing, medical, dental, art.

Fullerton, California, United States

• Manage a dessert & drink store while still providing exception customer service, resulting in a 4.5-star Yelp Review Rating and 500+ reviews
• Supervise and support four/five employees per shift to ensure professionalism and efficiency in the store and with customer relations
• Check supply inventory and product quality to ensure exceptional brand excellence

Anaheim, California

• Troubleshot as help desk support for day-to-day Windows and Apple issues to increase company productivity and employee technical knowledge
• Managed Active Directory in Windows Server 2012 & policies for Synology NAS servers with approximately 55 employees to deploy new users in company
• Arranged the purchase and deployment of each employee’s workstation with necessary applications and Webroot antivirus to seamlessly onboard and offboard colleagues
• Communicated with vendors to… Show more
• Communicated with vendors to setup infrastructure projects and facility maintenance
• Appointed Mitel/Shortel VoIP systems for the company to configure DID numbers, voice conferencing, and silent coaching to maintain quality phone service for employees

Orange County, California Area

• Manage a dessert & drink store while still providing exception customer service, resulting in a 4.5-star Yelp Review Rating and 500+ reviews
• Supervise and support four/five employees per shift to ensure professionalism and efficiency in the store and with customer relations
• Check supply inventory and product quality to ensure exceptional brand excellence

Irvine, CA

• Contrasted premium car subscription services in the automotive industry to properly gauge the potential in a newly found industry
• Compared the differences between car purchases, car rentals and car subscriptions to analyze the typical consumer thought process on owning a car
• Supported company in hosting investment gatherings to network with high level professionals

Cerritos, CA

• Managed numerous communication channels (email, calendar invitations, deadlines) with Zoho Suites between different project teams in the company to ensure efficient productivity
• Assisted in the coordination of project establishment and client presentations for work clarity
• Generate written content for website projects for company idea organization with WordPress

Cerritos, CA

• Taught and trained approximately 30 high school students per year advanced techniques in hip-hop and jazz to further advance their dancing capability
• Coordinated different hip-hop dance sets for different competitions across Southern California resulting in placing top 3 in four divisions each year
• Supported young students in helping them grow to be strong, independent individuals

Greater Los Angeles Area

• Provided quality service in a fast-paced Korean barbecue restaurant, which resulted the restaurant in winning a spot in “Yelp’s Top 100 Places to Eat in the US for 2016”
• Engaged customers with the unique dining experience of an open-fire dining restaurant
• Trained around 50 new employees in proper techniques and in customer engagement for a rapidly-growing food franchise