Derek Eddy Email & Phone Number

Support and manage an affiliate network totaling 54 organizations dedicated to expanding home ownership for people of color. Analyze each organization’s strengths and mentor it on business improvements. Design a comprehensive marketing strategy for HomeFree-USA and its affiliate network to increase public awareness and perceived value from current and potential clients. Build partner relationships with mid- to large-size financial institutions nationwide to increase HomeFree-USA organizational funding.

Charlotte, North Carolina, United States

Developed and executed national community based housing affordability strategies by creating program alignment and efficiencies to increase affordable housing options across the country. Served as the main point of contact for all strategic planning, ongoing governance, and policy making. Worked with legal and corporate risk teams to recognize potential risks through a risk management framework. Facilitated third party vendor planning meetings, established strategy metrics and executive reporting capabilities to track and measure program outcomes and trends.

Charlotte, North Carolina, United States

Subject matter expert for industry leading disaster response program strategies. Tasked with developing process and procedures to mitigate reputational risk while meeting customer needs. Oversaw customer facing event logistics and onsite customer experience. Designed reporting capabilities to track and measure program success while creating a framework to disseminate vital information pre, during, and post disasters to key internal and external stakeholders. Oversaw governance of several customer impact issues to ensure proper risk and remediation efforts are completed in order to mitigate reputational risk. Built internal reporting strategies to ensure executive leaders were aware of customer impact trends. Created and implemented electronic and hard copy customer communications and marketing materials designed to educate customers and stakeholders on community outreach efforts. Led continuous review of complex process and procedures to improve efficiencies and customer experience while reducing cost. Partnered in creating business continuity plans for disaster deployments.

Charlotte, North Carolina, United States

Managed national relationships and partnered with internal business senior leaders, external community stakeholders, and government leaders to ensure community outreach programs effectively met the needs of our customers. Managed policy and procedures for strategic outreach initiatives by partnering with operational risk, legal, and internal business partners to unsure a consistent customer experience while minimizing reputational and legal risk. Handled reporting and presenting to executive leaders on program risks, key performance indicators, and future program enhancements. Managed corporate relationship with several highly visible national industry and civil rights organizations. Attended and spoke at regional and national conferences on behalf of organization.

Milwaukee, Wisconsin, United States

Hired, developed, trained, and motivated 100+ team members to achieve production goals for the department. Created and led strategic collection initiatives across four servicing locations to better reach customers in need. Knowledge of loss mitigation workflow process from processing to loan settlement and cross trained in Loss Mitigation, Liquidation, and Collection policy and procedures.

Milwaukee, Wisconsin, United States