I am a senior ICT leader, experienced in working with managed services partners, internal resolver teams, project teams and business stakeholders to develop service solutions to support the business objectives. I enjoy working with business units to ensure that IT is seen as an enabler. My focus is very much on ensuring that we deliver the business outcomes.I have undertaken roles as Head of service delivery and Service Management in both permanent and interim positions managing teams of 50 engineers across the UK. The prominent part of my role has been within managed services providers though my current role is as the end customer within the charity sector. I strive to make a difference in any organisation that I am working for, my drive and the ability to look at challenges holistically has allowed me to provide effective solutions that better meet the needs of the business. Having worked in a customer as well as service provider organisations has resulted in more fruitful and beneficial negotiations with suppliers and communication with end users where perception is paramount.
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Head Of Technology PlatformsNspcc Jul 2022 - Jan 2023London, Gb -
Head Of Service ManagementNspcc Nov 2011 - Jul 2022London, GbReporting to the CIO, I was responsible for the internal Service Management and Application Support functions and for all business services utilising a mixture of outsourced and internal partners to ensure services meet objectives, this also covers the effective transition of new and changed services into “Business as Usual”.
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Service Operations Manager (Interim)Nspcc Aug 2009 - Nov 2011London, GbInitially as a 3 month contract to their outsource service provider to support a major Technology change this interim assignment was extended numerous times to support ongoing business change initiatives. I became responsible for the IT service relationship to ChildLine and the Adult Helpline business units providing a single point of contact for all IT services related to this 24x7 business unit.
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Service Delivery Manager (Contract)Redstone Converged Solutions Jun 2008 - Apr 2009London, GbReporting to the executive board of this managed service provider to restructure the organizations service portfolio to be in line with customer requirements and ahead of the competition together with a review, evaluate and restructure the logistics and partner engagement program to meet the business objectives -
Service Manager (Contract)Becta Feb 2007 - Jun 2008Contracted to review and improve the performance and support of their core application providing a framework for all UK schools and colleges releasing the existing role holder to undertake a separate project. Maintained all supplier stakeholder and client relationships. -
Head Of ServicesCorporate Comunications Sep 2005 - Sep 2006Reporting to the CEO, responsible for the Services organisation for Corporate Communications Ltd. Responsibility included service design, project management and implementation of customer solutions. The engineering, service desk and project teams their development, management and motivation to deliver excellent customer services.
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Head Of Technical SupportRedstone Communications Plc Aug 2002 - Sep 2005London, GbResponsible for the budget, P&L and management of 50+ staff providing exceptional levels of service support of Redstone’s extensive and varied product portfolio into a diverse customer base.
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Senior Manager Isp OptimisationKpnquest Mar 2002 - Jun 2002Rotterdam, Zuid-Holland, NlContinued Employment after KPNQuest purchased Ebone. Sole responsibility for the operational integration of 11 independent ISP’s thought Europe to central processes, systems and support. -
Senior Manager Systems OperationsEbone Aug 2000 - Mar 2002Continued Employment after Ebone purchased Netcom Internet. Responsible for the day-to-day running of the regional operations centre in Bracknell. -
TelecommunicationS ManagerNetcom Internet Limited Feb 1996 - Aug 2000Reporting to the operations director with sole responsibility for the telecommunications, customer provisioning, IS, applications development and pre sales functions within Netcom with 7 direct reports.
Derek Thomas Skills
Frequently Asked Questions about Derek Thomas
What is Derek Thomas's role at the current company?
Derek Thomas's current role is Head or Technology Platforms at NSPCC.
What skills is Derek Thomas known for?
Derek Thomas has skills like It Service Management, Service Delivery, Itil, Management, Managed Services, Change Management, Telecommunications, Prince2, Service Management, Integration, Incident Management, Project Delivery.
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