Derek Thomas Email & Phone Number

London, Gb

London, Gb

Reporting to the CIO, I was responsible for the internal Service Management and Application Support functions and for all business services utilising a mixture of outsourced and internal partners to ensure services meet objectives, this also covers the effective transition of new and changed services into “Business as Usual”.

London, Gb

Initially as a 3 month contract to their outsource service provider to support a major Technology change this interim assignment was extended numerous times to support ongoing business change initiatives. I became responsible for the IT service relationship to ChildLine and the Adult Helpline business units providing a single point of contact for all IT services related to this 24x7 business unit.

London, Gb

Reporting to the executive board of this managed service provider to restructure the organizations service portfolio to be in line with customer requirements and ahead of the competition together with a review, evaluate and restructure the logistics and partner engagement program to meet the business objectives

Contracted to review and improve the performance and support of their core application providing a framework for all UK schools and colleges releasing the existing role holder to undertake a separate project. Maintained all supplier stakeholder and client relationships.

Reporting to the CEO, responsible for the Services organisation for Corporate Communications Ltd. Responsibility included service design, project management and implementation of customer solutions. The engineering, service desk and project teams their development, management and motivation to deliver excellent customer services.

London, Gb

Responsible for the budget, P&L and management of 50+ staff providing exceptional levels of service support of Redstone’s extensive and varied product portfolio into a diverse customer base.

Rotterdam, Zuid-Holland, Nl

Continued Employment after KPNQuest purchased Ebone. Sole responsibility for the operational integration of 11 independent ISP’s thought Europe to central processes, systems and support.

Continued Employment after Ebone purchased Netcom Internet. Responsible for the day-to-day running of the regional operations centre in Bracknell.

Reporting to the operations director with sole responsibility for the telecommunications, customer provisioning, IS, applications development and pre sales functions within Netcom with 7 direct reports.