Derek Tordik Email & Phone Number

New Berlin, WI, US

Milwaukee, Wisconsin, US

Milwaukee, Wisconsin, US

• Answer incoming client inquiries, primarily phone calls
• Diagnosed and resolved basic to complex technical and operational issues, ensuring optimal functionality.
• Developed tools using C# and Python to streamline workflow and enhance efficiency.
• Coordinated operational changes with Subject Matter Experts to improve service delivery.
• Demonstrated exceptional proficiency in Hyland's OnBase products and their utilization within the data center.
• Prioritized and planned activities effectively, managing multiple tasks simultaneously to meet performance targets and expectations.

Northbrook, IL, US

• Answer incoming calls in a pleasant and helpful manner
• Listen to voicemail messages and respond to customers' requests
• Update customers regarding the status of their inquiries or issues via telephone or email
• Create comprehensive knowledge base articles
• Train new and current employees

Waukesha, WI, US

• Confidently build various computer systems by following detailed instructions and procedures.
• Accurately run testing procedures on different computer systems at once to maximize efficiency.
• Acts as a backup supervisor to lead a team’s workday at the highest proficiency.
• Train newly hired team members to confidently work at the highest ability.
• Perform final quality inspections on systems to ensure exceptional quality is being delivered to customers.
• Show clear and understanding knowledge of computer systems to diagnose and resolve issues during production.

London, England, GB

• Hire new employees.
• Train new employees and continually train current employees.
• Ensures compliance with company policies and procedures.
• Maintains familiarity with all duties and responsibilities required of staff and performs those duties as required.
• Professionally assist customers with concerns.
• Show clear knowledge and respond to customer questions.