Derek Tordik Email & Phone Number

New Berlin, Wi, Us

Milwaukee, Wisconsin, Us

Milwaukee, Wisconsin, Us

● Answer incoming client inquiries, primarily phone calls● Diagnosed and resolved basic to complex technical and operational issues, ensuring optimal functionality.● Developed tools using C# and Python to streamline workflow and enhance efficiency.● Coordinated operational changes with Subject Matter Experts to improve service delivery.● Demonstrated exceptional proficiency in Hyland's OnBase products and their utilization within the data center.● Prioritized and planned activities effectively, managing multiple tasks simultaneously to meet performance targets and expectations.● Adapted quickly to evolving procedures to meet client needs effectively.● Utilized summarization and simplification techniques to explain technical concepts clearly to diverse audiences.

Northbrook, Il, Us

• Answer incoming calls in a pleasant and helpful manner• Listen to voicemail messages and respond to customers' requests• Update customers regarding the status of their inquiries or issues via telephone or email• Create comprehensive knowledge base articles• Train new and current employees

Waukesha, Wi, Us

• Confidently build various computer systems by following detailed instructions and procedures.• Accurately run testing procedures on different computer systems at once to maximize efficiency.• Acts as a backup supervisor to lead a team’s workday at the highest proficiency.• Train newly hired team members to confidently work at the highest ability.• Perform final quality inspections on systems to ensure exceptional quality is being delivered to customers.• Show clear and understanding knowledge of computer systems to diagnose and resolve issues during production.• Plan and implement logistical layouts to stimulate more efficient and consistent workflow.

London, England, Gb

• Hire new employees.• Train new employees and continually train current employees.• Ensures compliance with company policies and procedures.• Maintains familiarity with all duties and responsibilities required of staff and performs those duties as required.• Professionally assist customers with concerns.• Show clear knowledge and respond to customer questions.• Place orders of food/beverage items as well as ordering fuel for customer fill-ups.