Derek Trammell Email & Phone Number

Mckinney, Tx, Us

Dallas-Fort Worth Metroplex

General Manager, overseeing all Security and Guest Services contracts and operations of Sport, Entertainment, Retail & Commercial clients in the Dallas-Fort Worth market.

Dallas/Fort Worth Area

Account Manager for AT&T Stadium, one of Andy Frain’s highest profile clients; brought in to create structure and vision to the operation. Collaborated with the client to manage the Security operation of all Major & Special Events, along with the 24/7 Security operation. Ensure the contract and client needs are met with each event, while creating and executing security and services operations up to NFL standards. o Manage the account with AT&T Stadium & Dallas Cowboys Merchandising Warehouse, fulfilling all security & service needs with NFL, NCAA, concerts, special events and commercial needs. o Manage, develop and evaluate 400+ staff, while executing events up to 85k fans. o Collaborate daily with the Cowboys Security Director and Event Operations Department, creating best practices, operational rational and execution of all service needs. o Designed operational plans, that when executed, ensures staffing numbers are achieved and staff are properly trained with guest experience, and security protection in mind. o Created a new strategic and operational process to change the culture within the organization, focusing on client and employee satisfaction. Lowering call out rates by 10%, and increasing client needs by 14%. o Work with Business Manager on a consistent recruitment plan, leveraging mediums that will increase overall footprint

Greater Chicago Area

Manage the strategic planning, business operations, and member support, including project and event management, partnership management, creating and administering annual budget, membership support, negotiating contracts, coaching and development of staff and working inter-departmentally to ensure organizational mission and philosophy are meto Focus on community relations, event management & client support with 55 state associations, affiliated membership and 140,000 stakeholderso Lead project manager on creation of National Performance and Educational platforms, with an impact footprint of 140,000 stakeholders annually, meeting or exceeding 95% of deliverable dates, while working with international bodieso Managed overall event logistics, designing and executing an event road map for pre- during and post evento Account manager for Corporate Partners, managing account relations that generates $350k annuallyo Directed a complete overhaul of the day-to-day operations within the department, increasing efficiency and accountabilityo Oversee an annual department budget of $5million; working within non-profit guidelines and regulationso Renewed focus on communication, content, and social media footprint; increased social page likes by 125% and reach by 500%

Created and implemented a full-scale revamp of the Client Service & Event plan to enhance the match day experience for our fans, vendors and event associates on the exterior of the stadium. Managed exterior client service, event and operational needs at 3 facilities & 3 professional soccer teams, for game day and special events. o Created and implemented a full-scale revamp of the Client Service & Event plan to enhance the match day experience for our fans on the exterior of the stadiumo Facilitated the transition of third-party parking service to in-house parking, creating a fan experience plan from scratch; cut the match day parking cost by 45% from the previous seasono Hired and managed 125 new gameday and special event employees, including staffing, payroll, training & all logistical aspectso Assisted in the creation and implementation of a new training program for all our gameday staff, increasing retention rates by 10%.o Season ticket holder satisfaction increased by 20% from previous year

Kansas City, Missouri Area

Coordinate with Facility Operations Manager and General Manager dealing with stadium and game day needsPlan and convert events held at the stadium as well as off-site locationsCreated an in depth inventory and log of all essential product retained at Sporting Park Handled scheduling and staffing of game day and large event staff, including part time employeesInterviewed, hired and evaluated interns within the operations department. Assisted in the construction of Capital Expenses on a five year planCreated an organization system for responsibilities during matches for pre and post match. Serviced clients wants and needs for matches and any special events that we held at Sporting Park.

Kansas City, Kansas

Sporting Park

I am currently interning for Sporting Kansas City, a soccer club with Major League Soccer. I am assisting and learning in the operations of Sporting Park. This internship will give me first hand experience in the day-to-day operations of the facility as well as the knowledge of event planning and set-up of an event. This internship also grants me access to the production side of game day of the Sporting matches as well as events held at Sporting Park.I have been given a leadership role which allows me to organize the daily and game day task that must be completed by the other interns. This has allowed me to develop my leadership skills as well as organization, delegation and prioritization.

Kansas City, Kansas

I was the lead for merchandise sales at the NCAA Division II Football National Championship. My duties included: - receiving product- counting in/out and cross referencing product to ensure accurate invoice - staging three stores with product, focusing on appeal to the eye and popular product placement- hired staff for pre- & post- game, as well as game time staff. Managed hours and pay to ensure low overhead.- handled all credit and cash POS and counts- handled settlement with product company- dispersed payroll to employees- handled any customer questions or concerns, ensuring the customer had the best GameDay experience possible.

Topeka, Kansas Area

Topeka

-Coached wrestlers on technique for the sport- Assisted Head Coach with clerical duties and management of team - Helped run practices when coach was not present- Joined Junior Varsity and Varsity to tournaments in various locations- Assisted in qualifying the highest number of State Qualifiers in school history- Assisted in running the off-season workout program- Assisted in any camps or tournaments that were being held

Topeka, Kansas Area

- Ran practices with 40-60 wrestlers between the ages of 5-18- Laid out practice plans for every practice- Attended all tournaments - Helped recruit new wrestlers to the sport- Worked in conjunction with the high school coach so we could practice the same wrestling philosophy and create a better pipeline for the high school- Worked with parents and administration on any clerical issues and transportation problems

Hardaway High School, Columbus Ga

- Head coach had never wrestled or seen the sport- Assisted coach in all manners relating to the team- Helped lead the team to two State Duel Tournament Final Fours- Assisted in having 10 state placers including one 2x state champion

Master'S Degree, Sport Management

Bachelor'S Degree, Secondary Education And Teaching