Derek Thurman Email & Phone Number

Wichita, Ks, Us

Wichita, Kansas, United States

Successfully Leading teams responsible for component repair quote management and technical investigations

Present technical and process topics to customer committees 8 times per year, often over 100+ people in attendanceCollaborate, evolve, and facilitate weekly technical issue review with senior management and third-party repair provider Foster positive and trusting relationships with all levels of internal groups, customers, and suppliersSubject Matter Expert for No Fault Found (NFF) and Defective on Arrival (DOA) componentsLead root causes and corrective actions through managing cross-functional teams, yielding >15% improved DOA rate Aggressively hold suppliers to high standards of quality, price and supportExecute improvement processes with top suppliers regarding repair procedures, packaging, airworthiness paperwork, troubleshooting, and installation documentationManage third-party quality audits and corrective actions of poor performing repair stationsCreated and maintain automated SAP to access database for reliability tracking, repair shop findings, and improvementsDevelop and implement cross-functional processes for technical investigations and reliability improvement

Learjet

Founding key stakeholder in creating and instituting comprehensive supplier scorecardStrictly held suppliers to contract terms of warranty, on-time delivery, quality, reliability, and purchase order pricingAssisted procurement set up of flat rate repair pricing to save costs, streamline quote process, and improve turn-around-timeGenerated tangible and intangible improvements of supplier performance of reliability, support, and focusManaged and facilitated review meetings with Bombardier and supplier senior leadershipAchieved relationship and performance turn-around of three difficult key suppliersCollaborated cross-functionally with internal and external teams to continuously drive improvement

Maximized Bombardier’s bottom line by analyzing, negotiating, and expediting the recovery of warranty labor and material expense on vendor defective components and implemented service bulletins (>$2.0M over 3-year period)Set up warranty material recovery on “soft-goods” completion parts (>$300k in 2 years)Held suppliers accountable to component warranties due to superior understanding of contract terms which would have otherwise been rejectedImproved aircraft warranty registration process time by 300% and created new SAP warranty master policies

Studied blueprints and specifications to classify thousands of aircraft components for Customs Tariff ScheduleImproved shipping cycle time and backlog of imported components Early embracer of Achieving Excellence System as team focal and attribute creator