• Develop proposals, quotes and respond to RFP/RFI documents• Effectively communicate features and benefits of solutions and manage expectations throughout account lifecycle• Maintain in-depth product knowledge of service offerings and how they relate to customer needs• Perform business and technology interviews with prospective clients• Acheive and maintain role as trusted advisor with clients and strive to give them the best possible service• Provide comprehensive onsite and remote technical assistance for corporate and residential customers• Manage Linux and Windows server and workstation environments• Provide systems analysis, documentation, evaluation, design and deployment services• Design, configure and maintain backup and disaster recovery procedures for internal and client use• Perform infrastructure and systems security auditing• Provide training and support to technicians and clients• Integrate new systems into existing environments• Manage hosted virtual servers with VMware and Hyper-V• Develop root cause analysis process to get beyond symptoms of mission critical service interruptions and identify underlying source of problems.• Coordinate with vendors to fulfill systems engineering requirements

• Provide network design and implementation, hardware maintenance and repair• Manage training for technicians and users• Manage maintenance for over 300 users, computers and associated infrastructure• Manage personnel in support of 24×7 operational requirements of tactical and garrison data center• Electronic Key Management System (EKMS) Manager• Redesign data center for systems services best practices• Implement remote user support software to reduce issue resolution time

• Establish and ensure secure data, voice and video teleconferencing services• Manage team of 7 to deploy and establish infrastructure in first-ever contingency use of tactical system• Design and deploy web-based intelligence dissemination system• Liaison between systems management and decision makers

• Responsible for design and operation of deployable network operations center• Manage personnel and track maintenance status, workflow and supply chain to ensure systems operation for computer and electronics systems• Create “gold disk” for system imaging and deployment• Train junior system administrators• Design and deploy tactical network operations center