Ticket response, 1st line support and training, and application services in direct support of Philips’ Direct Radiology services.

●System Analysis and Optimization: Conducted thorough analysis of existing IT systems at Palace Casino, identifying areas for improvement. Successfully optimized system performance by 20%, enhancing overall operational efficiency and customer satisfaction. ●Project Management and Implementation: Led a cross-functional team comprising of state and federal gaming personnel in the successful implementation of a new casino management software system, completing the project 10% under budget and two weeks ahead of schedule. This system improved data management and streamlined internal processes. Generated over 120 percent of profit target after all expenses paid for the previous 16 operating periods (28-day cycle).●Data Security and Compliance: Spearheaded the initiative to strengthen data security protocols by implementing a strengthened hashing and encryption method for confidential information regarding game and operating system versions vulnerable to exfiltration.●Technical Support and Training: Provided exceptional technical support, resolving 95% of issues on first contact leading to optimal revenue generation and exceeding profit targets. Developed and conducted employee training sessions on new software and technology, enhancing team productivity and technical proficiency.

●Orchestrated comprehensive operational oversight for three units, overseeing an annual revenue of 6.2 million USD. ●Spearheaded the companywide implementation of a vendor system amidst the challenges posed by COVID, ensuring a seamless supply chain for essential food products and contributing to revenue generation.●Demonstrated strategic leadership by recruiting and onboarding five highly capable Unit Managers, with three of them subsequently earning promotions to District roles.●Exceeded profit targets consistently, achieving over 120 percent of the set goal for the preceding 16 operating periods, each spanning a 28-day cycle, even after accounting for all incurred expenses.

•Responsible for preventative maintenance on over 400 slot cabinets.•Install new slot machines and players club hardware as well as connect them to the company intranet.•Diagnose hardware and network issues preventing slot machines from connecting to internal networks.•Install hardware such as switches and port hubs to improve the network.

Responsible for maintenance and repair on multiple platforms used for mobile expeditionary power such as the MEP family of generators. 1st-4th echelon of maintenance. Both electrical diagnosis and troubleshooting as well as diesel mechanic fundamentals.