Deal Manager with 15+ years Deals Desk experience covering UK/Ireland and International Services Renewals.Working SaaS, DaaS deals, supporting as SME for services renewals for APAC and EU. Primary focus Subscription deals for UK/IRE.Liaising with Sales, Legal, Finance and Product House to ensure compliance and mitigation of corporate risk. Managing non-standard T&Cs and assisting Sales to best outcome.Maintaining knowledge of internal processes, systems and internal stakeholders.

Subject matter expert for renewals covering all regions outside US/CALA, working cross functionally with sales, legal, finance, revenue assurance and offer management:Accountable for execution of special bid process and ensuring schedule of authorization approvals are in place.Identification of any non-standard pricing, terms and conditions which require approval by the relevant stakeholders.Responsible for validation of pricing and offer structure to ensure best fit for the business and customer.Ensure special bids are aligned with market pricing and correct channel to best optimize revenue & profitability.Highlight risks, seeking to mitigate where possible.Negotiate with internal stakeholders to ensure revenue retention and maximizing year over year growth whilst seeking to meet customer needs.Thorough understanding of Avaya's products, offers, costs and polices globally.

Working within Global Deals Desk for EMEA/APAC to support sales on $10k-$1m deals..- Assist sales with their sales strategy by positioning the right price for the right solution.- Provide to sales recommendations to improve the financials when possible based on deal desk experience, peer analysis, per user based pricing and available competitive intelligence.- Provide to the Schedule of Authorization approvers all the details that they need in order to make a fast and accurate decision.- Gatekeeper for the brand protection team, Global Revenue Assurance (GRA), finance and product + support business units.- Provide guidance on potential channel conflicts.

As part of the Global Deals Desk, provide financial and commercial support on deals primarily in UK/IRE and EMEA.- Provide product and maintenance pricing validation and bid support to Sales for large/complex deals- Deal structuring: competitive positioning, solution design alternatives/optimisation and negotiation recommendations- Provide margin and risk analysis to output deal recommendation.- Analysis of non-standard T&C's, SLA Levels, Penalties- Goal to minimise risk, maximise profitability whilst meeting customer requirements

Responsible for handling services deal approvals related to large/complex deals, non-standard T&C’s and discount requests within EMEA.- Services pricing for special bids (non-standard and global/multi-national services pricing).- Obtain optimal balance between margin, the customer’s requirements and services solution to maximize deal win-rate and profitability whilst minimizing risks, liabilities and non-standard solutions.- Deliver expert services deal structure & pricing/margin support and guidance to Commercial Services functions, Global Deals Group and Services Leadership

- Managing the pricing process for maintenance within EMEA, by streamlining wherever possible- Support team with knowledge of existing products - Bid pricing for all customers with existing solutions- Processes complex customer renewals- Analysis of customer product upgrades to ensure accuracy of maintenance renewals and incremental revenue opportunities- Assisted Bid Management team with any issues regarding RFP’s, Maintenance Pricing; technical data

- Devised and setup processes for ensuring all new and existing customer telecoms installations were accurately tracked and recorded in customer ticketing system- Worked with all groups of the business to ensure customer process and procedures for support are established per the contractual obligations- Verified customer installed base is accurately setup per site, in order to provide accurate support information- Worked to resolve organizational issues related to customer support to ensure a high level of customer satisfaction and responsiveness

- First line support for Partners across EMEA for web application for maintenance offers- Bid pricing for Direct & Indirect Channel throughout EMEA.- Analysis & interpretation of site audit technical data to maintain SAP install base- Trained and managed a team to update & maintain customer master data and install base in SAP for all EMEA direct customers.

- Collation of billing information; handover to finance- Advised customers & internal staff of courses- Escalation management