Deric Cole Email and Phone Number

Create a Ticket in a ticketing system called Hubspot, Recieve inbound calls related to Global Payment Account holders that includes creating accounts or resolving financial disputes Review account financial transactions or history to provide options that are best suited for the customers inquiryProvide technical support for Global Payments-VIP LightSpeed systems,ATM orTicket in Ticket out kiosks

Handled a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts. Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns. Consistently achieve a 80% recovery rate of billing cycle and the top 10% of first party collection agent assigned to 30-day collection activity. Averaged a total of the $1200 per day in collected revenue. Able to solve problems and resilience to… Show more Handled a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts. Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns. Consistently achieve a 80% recovery rate of billing cycle and the top 10% of first party collection agent assigned to 30-day collection activity. Averaged a total of the $1200 per day in collected revenue. Able to solve problems and resilience to stress while managing escalated concerns from customers. Show less