Deric Davis Email and Phone Number

Compliance Analyst - Enterprise Risk Management | BankingJ.P. Morgan Chase April 2022 - July 2024,• Provide subject matter expertise to troubleshoot processes and interface with business leaders to promote compliance and accuracy. • Assisted other team members to do risk assessment for consumer auto loan contracts with the third-party vendors to make sure we maintain compliance and report any issues to our second line of defense. • Partnered with cross functional teams to identify and mitigate any potential fraud incidents through rigorous risk assessments which saved the company $25M in potential losses. • Collaborated with other team members to develop and implement trainings for multiple business units to foster a culture of compliance adherence while achieving 100% participation among business units. • Maintained a secure customer database with personal identifiable information to make sure we met regulatory requirements with zero data breaches. • Tracked and monitored fraud incidents such as auto theft rings at dealerships by states with excel dashboards that were used to identify trends of targeted dealerships which allowed us to avoid $900M in potential losses.

Claims Auditor - Business Process Improvement | Internal Controls | Strategic Planning New York Life March 2021 - April 2022,• Delivered long-term disability status letters to claimants in a timely manner to satisfy regulatory requirements while reducing complaints by 25%. • Partnered with cross-functional departments such as doctors, nurses, and managers to review medical records to mitigate fraudulent disability claims which saved the company $500M in potential losses. • Collaborated with the legal department for disability claimants who were represented by attorneys when sending pertinent correspondence to satisfy regulatory requirements. • Maintained an excel dashboard with long-term disability claims to perform risk assessments for fraudulent activities which reduced potential losses by 30%. • Conducted detailed audits of medical and insurance claims, identifying and rectifying errors that resulted in a 15% reduction in incorrect payments through the use of advanced auditing software and analytics tools over a period of six months. • Analyzed and audited 500+ insurance claims monthly, identifying discrepancies and implementing corrective measures, which led to a 15% increase in accuracy and a savings of $200K annually.

Quality Analyst - Risk Management | Auditing | Quality ControlHarley-Davidson Financial Services December 2018 - February 2021,• Ensure 100% customer satisfaction aligned with client expectations and organizational culture and vision through effective use of time management and communication best practices. • Collaborate with insurance representatives on initial onboarding and total loss accounts, as well as the status of title release and facilitating letters of guarantee requests. • Partnered with 3rd Party vendors such as auto and gap insurance companies to negotiate total loss settlements achieving $300M in revenue while adhering to regulatory requirements. • Partnered with law enforcement agencies to locate stolen motorcycles to combat fraudulent acts fiercely. • Developed fraud prevention strategies to help prevent motorcycle theft, mitigating $250M in potential losses.

Customer Support Analyst - Conflict Resolution | Critical Thinking | Data AnalysisNissan Motor Acceptance Corporation October 1998 - December 2018,• Managed a vast network of auto dealerships to support their business needs to meet service level agreements to remain in compliance with regulatory requirements. • Partnered with cross-functional business units to submit customer credit history disputes in a timely manner to meet regulatory requirements, reducing complaints by 20%. • Worked closely with cross-functional departments, law enforcement agencies to identify risk assessments for customers who were delinquent with payments, for some customers vehicle repossession was the only option, saving $100M in potential losses.• Tracked and monitored fraud incidents such as auto theft rings at dealerships by states with excel dashboards that were used to identify trends of targeted dealerships which allowed us to avoid $600M in potential losses. • Streamlined the process and reduced customers’ complaints and escalations by 30% through determining root cause, expediting corrections, and successfully resolving issues. • Resolved an average of 75 customer inquiries per day, utilizing CRM tools like Salesforce to track and manage cases, leading to a 25% improvement in first call resolution rates.