Deric Tan Email & Phone Number

Klang, My

Selangor, Malaysia

Malaysia

Malaysia

Responsibility: Sales & Marketing – To search for new prospect and to promote our industrial cleaning equipment (sweeper/scrubber) by performing demo at site.Solution provider - To perform professional concept selling by analyzing customer requirement and to provide customer with the best advise in term of equipment cost-effectiveness and time-saving solution. Customer Service and Relationship – To ensure customer satisfaction on the product performance and after sales service support.Additional task, Sales - to keep track and record for all existing equipment stock, incoming stock and monthly sales report under HQ and Penang Branch. Additional task, Service - to support and provide proposal and improvement plan for after sales service in terms of service contract, customer service schedule, service booklet, customer database, machine trade-in program and etc.Accomplishments and Achievements:Sold total of 17 units sweeper/scrubber with total worth of approx RM 640,00060% of sold unit being penetrated into new market, construction & builder company.Created new sales & marketing material, flyer and updated customer database to ease customer & sales analysis process while ensure better chances of closing deal.Created new service booklet system for each model of sweeper equipment.Created new service contract and service package for equipment services and periodic maintenance program.Established close contact with ten MRT2 Project contractor to ensure sold sweeper unit in good working condition.

Port Klang, Malaysia

Responsibility: Sales – To seek for further business opportunity in Malaysia and Thailand market.Expand customer database – to increase the number of potential customer database within Malaysia and Thailand market.Customer Service and Relationship – To ensure customer satisfaction and to provide prompt feedback regarding latest product specification, product condition and dealing on price negotiation issue. Accomplishments and Achievements:Increased Malaysia Dealer database by 12% (around 50 new potential customers)Increased Thailand Dealer database by 10% (around 20 new potential customers)

Malaysia

Responsibility:Customer Service - To ensure customer satisfaction and to provide highest standards of after sales services and solutions to all existing customers.Market Expansion - To source for new potential customers who are looking for hoist and crane maintenance plan, spare part purchase and after sales services.Attend to Customer Enquiry - To provide feedback to all incoming customer inquiry regarding after sales services within 24hours.Meeting Sales Target - To meets monthly sales target of RM400,000 and to ensure minimum profit margin of 40% for each jobs.Costing Control – To ensure competitiveness of our services and parts pricing in the material handling equipment market.Teamwork - To ensure strong teamwork between all team members.Decision Making - To take charge on decision making when dealing with customer side regarding commercial, pricing and payment issue.Coordination - To monitor and assist in job coordination and to ensure all incoming jobs being completed without dispute with customer side.Collection of Payment - To monitor customer payment collection and to take charge to solve any dispute with customer side.Accomplishments and Achievements:Attended various exhibition locally as well as oversea exhibition at Myanmar.In charge to revamp and create new product brochure for marketing purposes.Assigned to take over the job responsibility of all After Sales Service commercial issue upon resignation of Service Manager on May 2014Achieved RM 2.2 million of after sales service jobs in year 2015 Reduced bad debt and outstanding pending payment from customer by 80%Doubled up contracted customers to sign up for service contract.Managed to work closely with 4 team coordinators, 2 admins, 8 team supervisors and approx 20 technicians to increase works efficiency and increase teamwork spirit.Managed to bring in each sales transaction within average profit margin of 40% or above.

Malaysia

Responsibility:Business expansion – To close deal and bringing in the new customers especially from Middle East countries, Africa and Hong Kong. Marketing - To market the best suitable product to meets customer country’s and market’s requirement. Sales - Provide professional service quality & maintain good relationship with existing customer to ensure repeat order for long-term business partnership.Sales Coordinating – Liaise with internal departments (account, purchasing & production) to ensure smooth flow from bringing in of sales orders until successfully shipment of finished good to customer’s final destination. Payment collection – to ensure full collection of payment from customer side.Customer services - Attend to all customer’s inquiries and complains. Prepare document and proposal for tender submission and for country registration (if required). Business discussion on type of product, order quantities, order delivery date, artwork design and negotiate on pricing and payment termAccomplishments and Achievements:Managed to handle 3 challenging anchor trading customer. (2 USA customers and 1 Hong Kong customer with shipment directly to end user at multiple country around the world)Closed deal and bringing in more than 20 new costumers majority from Middle East, Africa, Kenya and USA country with minimum order of 1x20ft container.