Derick Decker Email & Phone Number

Shelton, Washington, United States

Point Ruston

Managed Front Desk operations for flag ship propertySouth Sound Best Hotel 2021

Shelton WA

Oversee the overall operations of the rooms division including Front Office, Guest Services, Revenue Management, and Housekeeping. Develop, train, coach and lead staff to ensure optimum financial success, cleanliness, and superior customer service. Maximizing profits by ensuring the highest occupancies at maximum yield. Maintains correct procedures for.

Yield management of room ratesImplementation of selling strategiesMonitor booking paceMonitor behaviors of our competitive setsMaximizing online presenceCreating reports and graphs for analysis

Ensuring quality standards for the cleanliness of the hotel.Managing scheduling for staff of 40.Submitting payroll for Housekeeping and Guest Services Department.Inventory on all stock of linens, chemicals, and room amenities.Ordering linens, chemicals, and room amenities.Calculate Room Attendant, Houseperson, and Laundry Attendant placement and tasks for.

Entering block information for large groups.Entering rooming lists.Entering concert and event rooms.Responsible for $1000 bank.Fielding and Resolving Guest Complaints.Managing aspects of large billing accounts.Managing and creating Rate codes, Rate strategies, and modifying existing rates.Managing Online Reservation Rates.Handling Direct Bill.

Audit all transactions from every agent in that business day.Thoroughly check every room reservation for accuracy with billing and profile information.Complete arrivals for the following business day.

Check guests in and out of the hotel.Take reservations for incoming guests.Responsible for $250 bank.

PBX/Hotel ReservationsAnswer the main line for the Casino and Resort.Take reservations for incoming guest.

Cleaned and organize public areas.Acted as bellman to assist with luggage.Made room deliveries upon request.

Move and organize all incoming hotel furniture.Install amenities in guest rooms.Clean and Inspect finished hotel rooms.

High School Diploma

Education record

On-Going Training Completing a variety of supervisory skills training including productive work environment, learning styles, customer.