Derick H. Email and Phone Number

As the Principal Consultant in the NSW Data Centre business unit, I work with our enterprise customers to align their technology capability with their business strategy. Establishing clearly defined business outcomes and seeking out opportunities for transformation is a critical element for any new technology strategy or investment decision. With the rapid pace of change and the demand from the business to reduce costs, increase efficiency and gain competitive advantage, investing in the wrong technologies or service delivery platforms can adversely impact these business objectives.When undertaking client consulting engagements, I try to incorporate Enterprise Architecture practices and reference models as much as possible to identify transformation opportunities, use value chains and maturity models to prioritise investment decisions and implementation roadmaps. Dimension Data has established consultancy frameworks and reference architectures that can be used to reduce the consulting time and effort and also apply insights from other similar client engagements for knowledge sharing.My primary objectives when working with our customers are:- identify the business drivers, problem statements and critical success factors for any given technology strategy by seeking out input from all affected business divisions using cross functional team workshops- defining future state operational models that provide business value to all stakeholders- use discovery tools to validate assumptions and develop business case and ROI documents- Develop prioritised technology roadmaps to support the business strategyKey capability and focus areas:- Development of Cloud strategies and IT delivery models- Data Centre and Cloud migration strategies- Data Centre consolidation, rationalization and optimisation- Hybrid Data Centre architectures- Technology capability maturity Assessments- IT Operating model transformation planning- Disaster Recovery planning

As a Technical Consultant in Dimension Data's Data Centre Solutions team, based in Sydney, I worked with customers to help identify the business requirements and strategies for developing both on premise or off premise Cloud Solutions.Specific focus areas were:Data Centre migrationsCloud workload assessmentsDisaster Recovery strategic planningPrivate, Public and Hybrid Cloud Architectures

Direct and channel sales development/engagement for the Alcatel Lucent Enterprise Data Networking products within the ANZ market.I work with our direct and channel sales partners to qualify and develop new sales opportunities in existing and new market segments for the ALU Enterprise Data switching product portfolio (hardware and software), across Australia and New Zealand.The Alcatel Lucent Data Portfolio includes:- Ethernet LAN switching - Access and Data Centre- WLAN- Network Security- Network and Application Management- IP Address Management Key role responsibilities are:- Channel partner engagement and opportunity management- Direct and indirect customer opportunity development- Present Alcatel-Lucent business value and Vision to both customers and channel partnersBased in Sydney, my territory includes all the states of Australia and New Zealand, with supporting coverage of the Pacific Island nations.Key Responsibilities:- Volume growth into existing and new market segments- Partner Channel Development- Marketing and Campaign Management

The ESS Role was a Sales Solutions Architect position within the Gen-i acqusition account team. As the Sales Architect, I was required to qualify and quantify the customers business needs and then develop appropriate and cost effective technology solutions tailored to the customer. This often required working with internal and vendor pre-sales teams to develop the underlying low level designs.Gen-i's technology and services portfolio covered core LAN and WAN Networking, ICT Infrastructure and managed services. Customer solutions varied from single IT projects right through to fully customised/bespoke solutions and existing prepackaged solutions & services sourced within Gen-i or from our partner community. The role focused on new business accounts (acquisition) covering both NSW + QLD in the Enterprise mid-market business sectors (up to approx 5,000 seats etc)key responsibilities were:- Identifying business opportunities with new customers- Qualification of customer business requirements- High level Solution design and Commercial modelling - RFT tender responses- Customer presentations - Sales and Opportunity Management

The Business Solutions Specialist (BSS) primary objective is to grow sales margins in existing account portfolios by retaining and developing new solution sales. Gen-I has a wide range of service and consultancy based solutions that fit within the ICT market. The BSS works with the customer Account Manager/Director to plan and develop sales opportunities. • Proactively seek new and innovative opportunities within aligned clients• Develop customer relationships to ‘trusted advisor’ levels• Manage the solution development cycle and maintain full and open communications with all levels of the business• Create solutions that match the Client Business drivers and outcomes, using WID Principles & CVP's• Develop client plans (ESP) in association with the Client Director/Manager• Proactive Vendor/Partner engagement and Management in opportunities• Accurate Sales Forecasting and opportunity management (CRM +TAS)• Meet/exceed all Financial targets (margin and revenue)• Management of pre-sales resources• Retain suitable vendor based Sales qualifications

The Solutions Development Manager role objectives where to:• Develop/present and close IT Sales Opportunities with existing Telecom customers• Provide feedback to Telecom Product Managers to assist in product development and pricing decisionskey Product focus areas:Dedicated HostingWeb DevelopmentInternet ServicesHosted Security and Mail Service

Engineering team leader and Unix and Cisco Network Engineering role, post sales.This primary objective of this role was to provide pre and post sales technical support for Unix customers (AIX, SCO, HP/UX) and WAN customers (Cisco). I also provided backup support for Novell LAN systems. I lead a team of 7 engineers for workflow management and training/mentoring.

My role as a Telecommunications Consultant was primarily a technical pre-sales position working within the Netway Sales Team. Netway adopted a team based selling model to generate new business and also to manage existing account relationships. Key responsibilities of the Telecommunications Consultant were:• WAN Design (Frame Relay, X.25, Synchronous and Asynchronous networks)• Router and Switch hardware technical specification/configuration• Integration and support of IP, Novell (IPX), SNA, Appleltalk and NetBios devices (Routed and Bridged environments).• Service Creation for new customer network opportunities, based on demand and delivery capability

Unix Field Engineer

National Technical Support Manager for Pick and Unidata based clinical and laboratory Information Systems.