Derick Holmes Email & Phone Number

Wichita, KS, US

St. Petersburg, Florida, US

- Developed a strategic vision including implementing automation into daily tasks that align with organizational goals and industry best practices.- Lead the optimization and standardization of IT Operations processes, enhancing workflow efficiency and minimizing operational bottlenecks.- Oversee ServiceNow data flows and forms for the team to ensure the.

St. Petersburg, Florida, US

- Supervise daily responsibilities and evaluate the job performance of 20 remote associates including onshore and offshore resources.- Develop and implement procedures to effectively utilize department resources, ensuring streamlined operations and maximizing efficiency.- Complete and conduct employee hiring, termination, and performance reviews.

St. Petersburg, Florida, US

- Created and actively maintained 12 Standard Operating Procedures by documenting critical team processes accompanied by a tracking system to ensure annual updates- Developed an extensive Job Qualification Standard (JQS) for two teams to serve as a two-year training program for all members- Owned 8 supplier relationships (27 engagements) by facilitating.

St. Petersburg, Florida, US

- Completed a 9-month training program designed for entry level associates to further develop leadership, communication, and professional skills while learning more about the IT and Finance industries- Completed 2 certifications and over 15 courses to develop the necessary skills to be a qualified business professional and analyst- Established working.

Tampa, Florida, US

- Established and developed business relationships with C-Suite executives from Fortune 500 organizations to provide an outlet for bench-marking, collaboration, and purposeful connections at the Chief Data Analytics Exchange- Investigated industry trends to identify the best executives to present the successful strategies they have implemented within their.

Wichita, KS, US

- Conducted over 100 tours, impacting nearly 750 prospective students- Engaged with prospective students and families to present the value of WSU and answer questions

Wichita, KS, US

- Assisted with preparations for over 10 major campus events sponsored by the Office of Admissions- Engaged with prospective students and guests on a daily basis- Responsible for recruiting, interviewing, coordinating, hiring, and training 12 new tour guides

Wichita, KS, US

- Provided customer service to guests by addressing issues and providing guidance on inquiries- Acted as a liaison to the Housing and Residence Life Office- Maintained a clean, secure, and welcoming environment

Wichita, KS, US

- Led a Living Learning Community: a sub-community of the freshman dormitories focused on a specific interest- Planned and coordinated 15 events to create a welcoming community for freshmen, connect them to others with similar interests, and provide academic support- Acted as a liaison to the University and Office of Housing and Residence Life- Managed a.

- Customer service support, including enabling bowling and addressing issues- Maintained a clean, secure, and welcoming environment- Trained 3 new employees on proper processes and company values- Coached kids ages 5-15 on bowling techniques and strategy

Project based construction company specializing in cabinetry and wood work for commercial and residential properties- Served as lead subcontracting team for 5 commercial remodels- Utilized project management, budgeting, and communication skills