As the Operations Manager at Serious Stuff, I oversee and optimize support systems across teams, including people operations, retail and wholesale account management, and logistics. I ensure seamless coordination to enhance efficiency and productivity within the organization and the day-to-day running of the business.- People Management: Oversee team and business operations- Operations, Account Management, Logistics, eCommerce Management- Technical Proficiencies; Google Suite, Shopify, Linnworks, Xero. - Professional Attributes Operational Optimization, Invoicing, Pricing, Sustainability, Budget and Profitability ManagementSerious Stuff is a sports apparel company specializing in the manufacturing of sports clothing for schools and sports clubs.

At Heart & Home, an eCommerce gifting store focused on the South African market, I gained extensive remote experience from the UK, specializing in:- Acquisition Management: Strategically expanding customer base and partnerships.- Bank Mandate Switching: Ensuring smooth financial operations during transitions.- Buying: Efficiently managing product ordering, shipping, and customs processes.- Sales and Marketing: Driving sales and enhancing brand visibility.- Online Marketing and Customer Engagement: Utilizing digital channels for customer interaction.- Business-to-Business Sales (Wholesale): Developing relationships and managing B2B sales.These skills position me well to contribute significantly to Heart & Home's success in the South African eCommerce landscape.

Western Cape (South Africa) based, West Coast Promotions, specializing in promotional and corporate clothing.Moving our business model from an in-person traditional store outlets to a more accessible, hybrid, online and still very personal supply-only based business. • I managed end-to-end operations encompassing finance, HR, logistics, client acquisition, procurement, and branding. Developed robust client relationships across various sectors, ensuring high satisfaction. Led a dedicated team to foster excellence and achieve consistent sales growth. Recognized for delivering high-quality services, including branding, embroidery, and manufacturing, with reliability and professionalism

Men's Clothing Stores (2 physical outlets in Johannesburg)As Small Business Owner I was exposed to,• Talent recruitment for employees.• Business Development • Finding new business and securing relationships• Business to Business Sales• Negotiate rentals for commercial trading spaces and leases.• Project manage the costs and deadlines for shop fitting installations. • Compliance with Health and Safety, Revenue Taxations and Personal Taxations. • Management of financial records. • Management of stock level replenishments• Stock purchasing and seasonal buying• Social media marketing• HR Management Functions, Recruitment, training, Compensation• Online store development and day-to-day running of site.Doug & Co was an old concept store which got a new lease of life, based on the principles of our family business. I fostered youth employment and development by recruiting talent from all walks of life and experience while providing them with much-needed work experience. Through effective partnership management and social media marketing, we successfully increased sales and revenue in retail and business to business offerings.

Duties involved - General Store Management - Human Resource Management - Staff Development - Social Media Marketing & Advertising- Daily Targets and budgets- Buying of Men's Wear & AccessoriesThe Hyde's Man's Shop brand spanning three generations was built on family ethics and community bonds, being founded in 1963 by Patrick Hyde in Benoni Johannesburg, the family brand grew into various local high streets and shopping centres across Johannesburg. Being a 'Suit House' the Hyde's Brand was the go-to store for all your special occasions. We served our customers not only luxury local and international brands but the best personal-experience service in Town. The store environments were personal, professional and always memorable. Due to the nature of the business we had many generational buying over the years, which in favour led to a great retention of customers and referrals. Not only did Hyde's have a great customer retention but a great overall staff retention with an average of over 15 years, each growing in their own spaces and various roles, these familiar faces always made for reassuring service and experience.

- General day to day sales - Stock Take - Point of sale systems and training