As a Client Support Manager at ICE Consulting, I have been providing industry best practice support to clients for over eight years, helping them assess and improve their IT infrastructure, including Cyber Security, Cloud Based Subscription Services, AWS, Data Center/Colocation, and Power Requirements. I have a strong background in IT hardware and software procurement and supply chain, with a track record of cost reductions, process improvements, and inventory management.I have established and maintained partnerships with leading manufacturers and vendors of high capacity computing and storage systems, perimeter security, LAN, WiFi, VPN, SaaS subscriptions, cloud service providers, and various applications suites. I have also managed relationships with major ISPs, data centers, and A/V conference and services solutions. I am passionate about solving issues and delivering exceptional outcomes for my clients, by leveraging my product knowledge, communication skills, and customer service best practices.
Listed skills include Business Analysis, Technical Support, Project Management, Networking, and 28 others.