Derick Schultz Email & Phone Number

Bloomington, Minnesota, United States

• Act as a liaison between HP and Best Buy, communicating best practices, recommendations, company initiatives, processes, reporting, contacts, etc.
• Work cross-functionally with both the vendor (HP) and internal Best Buy category partners to launch all new core HP product on Best Buy dotcom, with accuracy, best-in-class content and speed-to-market top of mind.
• Process and analyze traffic, sales and engagement reporting on a weekly and monthly cadence to inform recommendations that will enhance and optimize HP PDPs (product display pages) and the customers' shopping journey.
• Manage multiple projects to streamline and optimize Brand Advocate program tasks and processes.
• Submit, update and maintain PDP content for all of HP's active assortment on Best Buy dotcom.

Bloomington, Minnesota, United States

• Managed and acted as the EPM point-person for Best Buy's mobile hardware product assortment
• Created new SKUs for high-profile mobile launches (Apple, Samsung, Google and Microsoft) and standard run-the-business needs
• Maintenanced and troubleshot existing SKUs, mobile plans and CPC (Carrier Plan Catalog)
• Communicated and worked cross-functionally with internal business partners, vendors and mobile carriers
• Reviewed and proofread vendor-submitted data to ensure Best Buy Data Standards compliance; sent feedback
• Cross-trained and covered other product categories when there is a need

Greater Minneapolis-St. Paul Area

• Assisted customers throughout their shopping experience
• Acquired and imparted thorough product knowledge of fits, fabrics, terminology, fashion trends, etc.
• Replenished merchandise on the sales floor and helped style mannequins and windows
• Completed cash register transactions and processed merchandise returns
• Processed and censored incoming merchandise shipments

Minneapolis, Minnesota, United States

• Revamped the store website to make online sales possible and profitable
• Published hundreds of products to the online store (images, product descriptions, specs and pricing)
• Edited and proofread sales copy; wrote sales copy when not provided
• Mastered internal applications to publish product display pages (wrote in HTML), set pricing and fulfillment and activate add-to-cart functionality
• Responded to online customer orders and arranged home delivery and store pick-up

Greater Minneapolis-St. Paul Area

• Wrote product sales copy for website
• Worked cross-functionally with the Merchandising team to achieve product/brand visions and story in sales copy and cross-sells
• Published images to the product webpage and submitted requests to Photography Department via PhotoBase
• Mastered several systems (WebDizer, Access, Oracle, Product Master, etc.) to perform daily tasks, publish online content, track work completed and manage product samples
• Built product display pages (PDP) for website
• Worked with the Quality Assurance to ensure accuracy and efficiency in product set ups

Greater Minneapolis-St. Paul Area

• Input the data of incoming apparel and jewelry product
• Conferred with Quality Assurance to address any issues of product clarity, discrepancy or defect
• Collaborated with the respective Product Marketing Specialist, Merchandise Coordinator and Buyer to achieve product/brand visions and, in turn, proper nomenclature
• Composed on-air graphic titles for apparel and jewelry product sold
• Completed projects to maintain and improve website integrity
• Trained newly hired Product Coordinators

Greater Minneapolis-St. Paul Area

• Accounted for, prepared and styled out product for live on-air presentations
• Cued and styled models for the live on-air fashion, jewelry, beauty and watch shows
• Tended to on-air talent's needs and demands
• Promptly communicated issues, questions and/or concerns regarding the product
• Conceptualized new, creative and aesthetically appealing ways to display product (Creative and Innovative Task Force member)
• Performed administrative tasks such as writing daily shift recaps, assigning show scheduling and filling out product damage forms

Greater Minneapolis-St. Paul Area

• Captured orders and answered product inquires of customers over the phone
• Transferred callers to appropriate departments as needed
• Averaged a Quality Assurance score of 95%

Rochester, Minnesota Area

• Performed a wide array of tasks such as postal operations, photo development, check cashing, Western Union transactions, money orders and key grinding
• Responded to customer inquiries and complaints and processed returns
• Developed a sound method of multi-tasking, strong work ethic and a greater sense of patience and customer service skills

Greater Minneapolis-St. Paul Area

• Acted as a liaison between the MN United headquarters in Minneapolis and southwest Minnesota to localize campaign efforts
• Organized, supervised, and coordinated volunteer efforts (e.g. door-to-door canvassing, phone banks and speaker panels)
• Trained and supervised over 100 volunteers