Conduct face to face Medicaid Home and Community based Services (HCBS) Settings Rule On-Site Assessment within assigned Regions.• Audit site for Compliance with (HCBS) Settings Rule On-Site Assessment and draft Action Plan to remedy any deficiencies.• Communicate with Healthcare Providers through verbal and written communications.• Maintain a working knowledge of Medicaid Program and policy, online provider resources, internal processes, and technological applications.• Independently manage local territory by utilizing various reporting methods.• Meet all contractual obligations while establishing and maintaining positive interpersonal relationships.• Participate in team training and workgroups in addition to individual territory responsibilities.• 75% Travel

• Produce across a multitude of Reverse Mortgage Support Operations processes which serve to move loans through the default process in accordance with HUD guidelines, maintain account information, and process workout solutions.• Collaborate with Litigation, Legal, HUD Assignments on day-to-day processes to resolve account issues, research account-history/documents and provide summary findings.• Review Account histories, disbursements, credits, Investor Payments, and significant dates to balance transactions and make Loss Determination, in prder to process Fannie Mae and Wells Fargo Assignment Approval Requests. • Work with Heirs, Spouse, Authorized 3rd Parties to retrieve documents needed to process applications.• Partner with Tax Collectors, HOA’s, Insurance Agents. • Review and Analyze Legal documents: Probate, Trusts, LW&T, 3rd Party Authorizations for Approval to add heirs to account as EOE, SII, Trustee, Third Party access. • Reconcile Loan Balances/Corporate Advances Prop Charges.• Draft and Approve, Denial Letters for Probate, Trusts, SII, and Mortgagee Optional Election Program.• Maintain Reporting for daily/monthly production.• Analyze and Audit Loan documents for accuracy/errors.• Precise data-entry into the servicing system.• Cross-train team members to increase the efficiency of the department.• Training new/existing staff and identifying training/development needs.• Establish/update/maintain company procedures and job aides.• Serve as first point of escalations, resolution, and remedies.• Review, research, and rebut internal audit findings.• Monitor HUD Assignment process from Intake through Assignment.• Review Account histories, disbursements, credits, Investor Payments, and significant dates to balance transactions and make Loss Determination, in prder to process Fannie Mae and Wells Fargo Assignment Approval Requests.

• Produce across a multitude of Reverse Mortgage Support Operations processes which serve to move loans through the default process in accordance with HUD guidelines, maintain account information, and process workout solutions.• Maintain Reporting for daily/monthly production.• Analyze documents for required information.• Precise data-entry into the servicing system.• Cross-train team members to increase the efficiency of the department.• Assist Management with day-to-day processes such as working with other business units to resolve account issues, research account-history/documents and provide summary findings.• Responsible for training new/existing staff and identifying training/development needs.• Establish/update/maintain procedures.• Serve as first point of escalations, resolution and remedies.• Assist in reviewing & rebutting internal audit findings.• Monitor HUD Assignment process from Intake through Liquidation.

• Review Account histories, disbursements, credits, Investor Payments, invoices, and significant dates to balance transactions and make Loss Determination, process Makewhole to Servicer, Investor, and or Vendor. • Positively respond to peak work volume, pressure situations and have a motivating influence on the team Interact and negotiate with counterparties and third party vendors. • Supervise team of 20 employees. • Address and resolve escalated process issues timely. • Produce status reports, KPIs, and production statistics. • Ensure performance standards and service level agreements are met, based on minimum acceptable levels as set in Policies and procedures. • Perform quality control functions. • Interview, Train, Coach, and assist with onboarding of new team member's effectively manage shift operations, leave planning, scheduling, performance, Merit reviews.

Monitor MI Claim Timeliness Report. • Supervise team of 10 employees • Review Account histories, invoices, account receivables, and significant dates to balance transactions and make Loss Determination, process bill back to Servicer, Investor, and or Vendor. • Distribute Loans to team to be worked. • Research issues with Claims and work with management to come up with resolutions. • Review Operations Policies and Procedures and Train Personnel. • Research Compliance Related Issues and update Processes to ensure Compliance. • Monitor Claim Timeliness report for Funds Received and ensure they are Allocated to the Proper Loans. • Research and locate misallocated funds and have applied to appropriate file. • Research aged claims to determine why no payment has been received. • Work with servicers and investors to rectify open issues to receive payment from HUD. • Directly recovered 3.3 million in lost revenue last fiscal year from loans aged 2-7 years. • Directly brought in 25.8 million in revenue 1st month of 2017.

Audit of Reverse Mortgage files @ 97.5% MCA or higher• Review MCA, NPL, UPB balances, reverse mortgage documents, payment plans, verify balances. • Responsible for creating exceptions to cure any document issues or errors with balances. • Research and review Taxes to verify they are current • Review Homeowners Insurance Policy to verify they are effective• Request HUD Assignment and submit packages to HUD for Reimbursement

Worked directly with Mortgage Broker's, Account Executives, and Loan Originators in order to gather all outstanding loan disclosures. • Processed 10 to 30 loans monthly from submission to funding • Worked with Title Companies and Insurance agencies to correct any discrepancies with Title Work or Home Owner's Policies. • Reviewed all loan disclosures for compliance with state and federal Regulations. • Processed Change of Circumstance. • Experience calculating DTI, and LTV, reviewed and uploaded Loan Conditions. • Reviewed Credit Reports, Income and Asset documents.

• Audit FHA, VA, Conventional, and USDA Loans for compliance.• Generate monthly Audit Reports for shipped, declined, and purchased loans.• Audit GFE, TIL, 1003, prior to disclosure to borrower and after any Changed Circumstance.• Work closely with Loan Originator’s and Loan Officer’s to clarify any Regulatory Compliance Issues at hand.• •Maintain, monitor, and assist with the implementation of new regulatory and compliance requirements • Develop regulatory compliance materials, compliance testing, documenting audit results, management reporting, and working as a liaison with regulatory agencies

Audited FHA, VA, Conventional, and USDA Loans.• Audited GFE, TIL, 1003, prior to disclosure to borrower and after any Changed Circumstance.• Worked closely with Loan Originator's and Loan Officer's to clarify any Regulatory Compliance Issues at hand. • Maintained, monitored, and assisted with the implementation of new regulatory and compliance requirements. • Developed regulatory compliance materials, compliance testing, documenting audit results, and management reporting, and working as a liaison with regulatory agencies

• Negotiated short sales with customers in danger of foreclosure/in the process of foreclosure• Reviewed all short sale documentation, negotiated with broker and borrower on the terms of the short sale• Assisted customers with general account questions and concerns