Derick Wright Email & Phone Number

San Jose, CA, US

San Jose Bay Area

Planning and executing sales strategies: Creating sales plans, setting goals, and developing sales strategies Analyzing data: Reviewing operational records and reports to project sales and determine profitability Managing performance: Overseeing sales team performance and providing constructive feedback Preparing budgets: Preparing sales budgets and.

San Francisco Bay Area

• Directed transformation of T-Mobile's customer experience while guiding brand in new strategic direction. Created and implementedrobust customer experience strategies and initiatives aimed at enhancing satisfaction and.
• Drove business lead generation, surpassing goals with over 200% achievement in small business customer acquisitions for 2023.
• Oversaw change management initiatives while ensuring effective adoption of new processes and procedures across retail teams.
• Significantly boosted performance and customer satisfaction by formulating and implementing innovative retail strategies.
• Achieved lowest churn rates on West Coast, maintaining rate under 0.08% and earning recognition as top operations store.
• Cultivated high-performance culture while mentoring three employees who ranked among the top 100 nationwide.

San Francisco Bay Area

• Played key role in guiding and overseeing integration of retail operations with focus on driving significant improvements in efficiency and performance. Developed and executed strategies for integrating retail.
• Achieved 34% increase in customer loyalty and 9.75 NPS Medallia score by devising and executing marketing plan and enhancing brand awareness in strategic markets while maintaining key customer relationships.
• Drove a 95% increase in account retention by strategizing and executing department-level goals focused on churn reduction, user adoption, customer satisfaction, and team development.
• Generated $16M in revenue through effective use of key metrics and reporting, with precise forecasting and successful delivery of monthly/quarterly sales targets.

San Francisco Bay Area

Increased customer base and market share by promoting product through diversechannels. Maintained existing customer base through exemplary customerservice. Established ambitious goals for employees to promote achievement and surpassbusiness targets. Reviewed employee performance weekly and delivered constructive coaching toimprove areas of.

San Francisco Bay Area

In my role as Sr. District Manager at TOGO'S Eateries, LLC in the San Francisco Bay Area, I led the strategic planning of business operations, merchandising strategies, and personnel decisions. By evaluating budget plans and costs, I projected trends and recommended updates to drive profitability. I returned stores to profitability by implementing.

Bachelor'S Degree, Business Administration And Management, General, 3.8

Activities and Societies: Deans List

Master Of Business Administration - Mba, Organizational Leadership, 4.0

Activities and Societies: Deans List, Golden Key Honors Society Member