Planning and executing sales strategies: Creating sales plans, setting goals, and developing sales strategies Analyzing data: Reviewing operational records and reports to project sales and determine profitability Managing performance: Overseeing sales team performance and providing constructive feedback Preparing budgets: Preparing sales budgets and projections and approving expenditures Designing and implementing a strategic business plan that expands company’s customer base and ensure it’s strong presence. Identifying and building strong, long-lasting customer relationships through B2C & B2B by actively engaging with them and understanding their needs

Directed transformation of T-Mobile's customer experience while guiding brand in new strategic direction. Created and implementedrobust customer experience strategies and initiatives aimed at enhancing satisfaction and driving customer loyalty. Analyzed customer feedback and performance metrics to identify areas for improvement and ensure alignment with company goals and objectives.Selected Accomplishments:● Drove business lead generation, surpassing goals with over 200% achievement in small business customer acquisitions for 2023.● Oversaw change management initiatives while ensuring effective adoption of new processes and procedures across retail teams.● Significantly boosted performance and customer satisfaction by formulating and implementing innovative retail strategies.● Achieved lowest churn rates on West Coast, maintaining rate under 0.08% and earning recognition as top operations store.● Cultivated high-performance culture while mentoring three employees who ranked among the top 100 nationwide.● Optimized processes and enhanced workflow efficiency by leading successful integration of new retail operations.

Played key role in guiding and overseeing integration of retail operations with focus on driving significant improvements in efficiency and performance. Developed and executed strategies for integrating retail operations while ensuring alignment with T-Mobile's overall business objectives. Collaborate with cross-functional teams to create seamless integration plan for new retail technologies/processes.Selected Accomplishments:● Achieved 34% increase in customer loyalty and 9.75 NPS Medallia score by devising and executing marketing plan and enhancing brand awareness in strategic markets while maintaining key customer relationships.● Drove a 95% increase in account retention by strategizing and executing department-level goals focused on churn reduction, user adoption, customer satisfaction, and team development.● Generated $16M in revenue through effective use of key metrics and reporting, with precise forecasting and successful delivery of monthly/quarterly sales targets.

Increased customer base and market share by promoting product through diversechannels. Maintained existing customer base through exemplary customerservice. Established ambitious goals for employees to promote achievement and surpassbusiness targets. Reviewed employee performance weekly and delivered constructive coaching toimprove areas of opportunities. Forecasted trends in expected business levels and adjusted labor and inventory toexceed expectations. Collaborated with peers and direct reports to strategize and implementintegration procedures to streamline new products and services.

In my role as Sr. District Manager at TOGO'S Eateries, LLC in the San Francisco Bay Area, I led the strategic planning of business operations, merchandising strategies, and personnel decisions. By evaluating budget plans and costs, I projected trends and recommended updates to drive profitability. I returned stores to profitability by implementing operational improvements, restructuring frameworks, hiring talented staff, and enhancing training programs.