Derick Del Rosario Email & Phone Number

Coquitlam, Bc, Ca

Coquitlam, British Columbia, Canada

Teaching young minds in our afterschool program everything about programming from the ground up with introductions to Computer Science, programming logic, and practical training in a variety of languages and methods via Game Development.Platforms/Technologies:- GDP- MS MakeCode (PXT TS)- Unity 6- 3D Printing with AXIOME, Flashforge & Elegoo printers (TPU, PLA/PLA+, Resin)Languages:- MS MakeCode Block Coding- Javascript- C#Roles served & fulfilled:- Head Sensei (Team/classroom lead)- Travel Teacher (co. Samsung, in-school workshop content delivery)- Seasonal Camp Leader (Summer/Winter/Spring)- Outreach Coordinator (NPO facilitator)- Inhouse IT Support & Graphic DesignResponsibilities:- Guiding students through their curriculum & monitoring progress- Creating and maintaining a fun and focused learning environment- Supervising and training Senseis in the dojo (classroom)- Prepping for & leading dojo in STEM activities- Ensuring dojo is equipped for young, and potentially mischievous hands- Upkeep & maintenance of 3D printers for student progression incentives- Building interpersonal relationships with children and their parents to ensure that my staff and I can understand and deliver content efficiently and effectively

Coquitlam, British Columbia, Canada

- Preservation/storage and reallocation of company-owned infrastructure & systems over restructuring

Vancouver, British Columbia, Canada

Architecting and implementing technical infrastructure for contact centres, and affiliated projects

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

- Front-end reception for Vancouver and Burnaby locations (front desk, telephone, email, SMS)- Processing claims for massage therapy to private insurance and to ICBC- Clinic opening, closing, and thru-day maintenance and operations- Coordinating schedules of clients and practitioners to ensure minimum downtime, and maximized service time- Creating, implementing, and managing advertising campaigns and closely monitoring KPIs (Meta Business Suite, physical media)- Designing front facing media for clinic promotion (Business cards, etc.) - On-site IT Support and LAN Administration (Windows 10, Microsoft Office, JaneApp)

Richmond, British Columbia, Canada

Served as ground staff for Primeflight as Aeroméxico.- Processed and validated travel documents of regular, special, and high tier / booking class passengers- Provided a high level of customer service and industry knowledge under high time pressure, and manpower strain through regular and irregular operations- Coordinated very intimately with other agents, flight controllers, ramp, ground, and air crews to hit KPIs for aircraft turnaround

Canada

Customer Service Coordinator and Help Desk / Front Desk staff for Discovery Community College (Surrey location)- Managing front desk responsibilities (directing and transferring phone calls, booking and confirming appointments for advisors and students, front facing customer service, payment processing)- Generic Internal and External IT Support (Windows 10, Office 365)- Student device onboarding (Equpping student devices with MS Teams, Adobe Reader DC, Office 365 suite)- Alumni employment tracking post-graduation, and referral to school support systems

Vancouver, British Columbia, Canada

- Reached out to businesses, clubs, and individuals to provide them with the chance of establishing an online presence for themselves, and satiating business needs therein- Created landing pages and static information sites for clients using a variety of frameworks and solutions with a focus on concise front-end design and user experience (Ruby on Rails/ActiveRecord, React on Rails, React / PostgreSQL, Wordpress / Bootstrap, and my own custom CSS libraries & components)- Created and delivered wireframes and roadmaps for projects from conceptualization to final product delivery- Provided consulting on various hosting solutions (AWS, GH-Pages)

Yvr Airport

Passenger Service Agent for Air North, working for Aeroméxico- Validating passenger travel documents and eligibility to fly with Sabre and Timatic- Explaining, and guiding customers through airport and airline protocol- Flight turnaround coordination with ramp, maintenance, cleaner crews, and other PSAs- Handling flight arrivals in flight information collection, deplaning minutes, and directing passengers to Immigration- Handling flight departures in gate control, boarding of crew, and boarding of passengers

Vancouver, Canada Area

- Founder, Partner & Coordinator- Social Media Management & Marketing (Instagram and Facebook)- Customer Engagement & Sales- Created custom web-based inventory tracking solutions for a dynamic catalogue of 50-100 items- Implemented custom web-based accounting solutions for tracking inventory status from acquisition to buyer handoff, automatically accounting for tax witholding- Worked with moving clothing, bags, and other accessories across the US/CA border

Vancouver, Canada Area

- Customer Service Quality Assurance- Booking with Radixx Res- Agent Speech Training- Documenting of best practices and operations, and creation / implementation of SOPs

New Westminster, British Columbia, Canada

- Tech Support (Hardware / Software Troubleshooting)- Social Media Management- Designing of Marketing Materials- Management and Upkeep of Communication Tools and Software

New Westminster, British Columbia, Canada

- Customer service- Handling cash, orders, and working till- Food and drink production (Sandwich bar, Baking)- Cleaning and stocking (Front, Back, Storage)- Opening/Closing store

Web Development Diploma, Information Technology

Web Development Boot Camp via CodeCore Learning the following: - Javascript - HTML / CSS - Ruby - Rails - PostgreSQL - React

Pre-Bachelor Of Arts Program, Psychology

- Introduction to Psychology - Modern Languages; Introduction to Mandarin

High School Diploma

Activities and Societies: SWAT Team, Varsity Volleyball Team, Varsity Basketball Team

Diploma, General Studies

- Math Upgrading - Modern Languages (Mandarin Chinese, Japanese, Spanish)