Derick Opela Email & Phone Number

Recruited and handpicked by owner Alan Chang to open the only Gentlemen's club on the infamous Las Vegas strip in the formerly known Olympic Gardens (OG’s) Gentlemen's club. A completely new concept of gentlemen's club combining the best of nightlife aspect with the best services of the gentlemen's club concept. combining the two into a seamless soiree of nightlife entertainment. I oversee the Customer service, Cocktail, VIP, and DJ Dept designing and implementing best policies and practices by forming from scratch company SOPs that are used not only in the Las vegas market but across several Peppermint Hippo clubs spread across the United States. I oversee most aspects of the club while simultaneously making sure all customers are provided for and our service exceeds any expectations of any club in the las vegas market. Highlighted Achievements:Design and implement from scratch company SOPs policies and proceduresDesign and implementation of food programRecruit top tier talent from across the Las vegas marketScheduling for Cocktails, VIP, Dj’sHelp out other clubs with issues that ariseMarket all aspects of the club and initiate unique social media policies and marketingHelp implement all pricing including but not limited to Bottles, Drinks, Specials, party Packages, & Special eventsTrain all staff on and implement all policies on the new & fantastic SmartTab POS systemincentivse staff in upselling procedures and sales goalsCapitalize on current liquor and market trendsestablish relationships with other industry execs and local businesses to drive sales

Teaching people about crypto currency and setting up crypto business accounts.

Us

* Establishe adequate customer service policies, and makes sure employees abide by these policies when performing tasks and dealing with clients. * Evaluates key metrics to gauge the quality of customer service, help develop client-retention programs and resolves customer issues. Also implements training sessions for personnel and formulates a company's customer service procedures.

Oversee operations of a world renowned name brand venue with over 100 employees. Implement cost savings and revenue generation strategies based on market data, bar knowledge, and current industry trends. Direct marketing teams and monitor social media platforms. Execute a full hospitality program building on strong relationships with surrounding hotels, industry patrons, and transportation businesses. Recruit, train, and retain a strong floor team who goes above and beyond expectations to deliver unprecedented levels of customer service. Design and promote onsite competitions and VIP theme nights involving local and national celebrities. Highlighted Achievements: ● Oversaw the smooth transition from independent contractors to employee-based entertainers. ● Maintained a 16-17% MPCA with implementation of jigger pouring and strict bar guidelines. ● Designed a tier system based on sales to encourage entertainers to upsell services. ● Secured well-known adult stars, DJ’s, and other celebrities for special events. ● Sustained labor costs 18-20% by monitoring and eliminating overtime with effective scheduling. ● Leveraged relationships with outside establishments to cross-promote venues, services, and special events.

Greenwood Village, Co, Us

Hired originally as bar manager then swiftly took over scheduling as well as kitchen manager duties. I was responsible for doing bar inventory, as well as food inventory. Interviewing new potential team mates for Server, Bartender, kitchen positions, scheduling a staff of 30+ individuals as well as training multiple team members for various roles. I also had the expected duties of checking in with customers, making sure expectations went above and beyond and addressing any concerns that arose. Highlighted Achievements:Responsible for scheduling a staff of 30+ Training staff member in all positions of restaurant operationsMaintain corporate mandated food & bar costDoing weekly inventory of food and liquor & Promptly addressing any overage issues on a weekly basisAddressing customer issues both in store and online

San Francisco, Ca, Us

Operated "Harry Dentons: The Starlight Room" a $4M+ restaurant & nightlife venue with 30 employees inside the Sir Francis Drake Hotel. Managed and implemented the day-to-day tactical and long-term strategic activities within the business. Supervised marketing, inventory/pricing, accounting, scheduling, and human resources functions. Reviewed spending and implemented cost control procedures. Organized vendor presentations, tastings, and trips to ensure staff developed in-depth product knowledge. Capitalized on current trends and industry changes to maximize company revenue. Created and advertised special events and theme nights by meeting with hotel leadership to secure approval and collaborated with outside marketers and purveyors for promotional opportunities.Highlighted Achievements: ● Grew Tuesday night revenues from $3500 to $12K per night with themed events, celebrities, and guest DJs.● Implemented a 3-month rotating craft cocktail menu and coordinated with vendors.● Secured well-known adult stars, DJ’s, chefs, and other celebrities for special events.

Managed restaurant and bar operations, including scheduling, marketing, and inventory management. Supervised a staff of 15. Assisted with promotions and events to drive new business. Updated company goals and communicated to team members. Highlighted Achievements: ● Negotiated new vendors, drink menus, and bar pricing to reduce liquor costs by 40%. ● Lowered overhead from $15K to $12K per month and increased revenues from $12K to $23K per month.