Derick Wong Email & Phone Number

Singapore

Singapore

• Product Manager overseeing a $100M yearly revenue product, driving growth and customer success for Issuers.• Maintain and create data dashboards using tableau to empower market teams in selling the product effectively and improving customer outcomes.• Serve as the go-to data expert, analyzing fraud rates, identifying patterns, and uncovering opportunities to optimize product performance and sales.• Deliver insights and trends to client-facing stakeholders through impactful presentations, case studies, best practice guides, webinars, and training sessions.• Conduct training and one-on-one sessions with clients to enhance their understanding of the product and optimize their performance.• Collaborate with regional stakeholders, global product owners, and cross-functional teams to execute strategies that achieve revenue targets and business objectives.

Singapore

• Drive real-time payment solutions implementation, ensuring seamless integration and operation.• Oversee the end-to-end project lifecycle, from planning to successful delivery.• Manage stakeholder relationships across multiple teams and functions to align on objectives.• Engage in client-facing interactions to understand customer needs and translate them into tailored • Act as a primary point of contact for troubleshooting and resolving issues during the integration lifecycle solutions.• Lead Account-to-Account commerce implementation to optimize transactional efficiency

Singapore

Management Associate Program 2021• Support the implementation of products and services by researching and addressing customer queries efficiently.• Develop and maintain a team knowledge repository to ensure streamlined information sharing and accessibility.• Assist in creating and maintaining team dashboards for tracking performance and operational metrics.• Collaborate with the Implementation team to analyze data and support operational and business reviews with customers.

Singapore

Management Associate Program 2021• Serve as an Implementation Specialist, managing the end-to-end deployment of customer payment solutions into production.• Facilitate testing and validation of payment systems in a controlled environment prior to production launch.• Lead the project management of real-time payment solution implementations, ensuring timely delivery and customer satisfaction.Collaborate with internal and external stakeholders to onboard customers onto the company's payment system seamlessly.• Ensure adherence to compliance and performance standards throughout the implementation process.

Singapore

• Acquired product and front-to-back process knowledge quickly and applied it to support highly structured or non-standard transactions.• Understood risks and applied knowledge to risk metrics.• Supported new and emerging business areas by identifying limitations including systems, risks, and operational feasibility.• Staying aware of current economic and market activity, keeping an eye on how this affects risks.• Identified and proposed solutions for addressing control gaps.• Initiated VBA into workflow process for efficiency and created a tutorial on how to simplify data collection

I am responsible for ensuring that our business processes comply with both company and government regulations such as MAS and PDPA regulations. As a result, I became well versed in the PDPA guidelines and MAS regulations with respect to the Insurance Industry. I had the opportunity to work closely with many of the various stakeholders in the company. Once, I had the privilege to host our overseas colleagues from Malaysia and discussed various business needs and coming up with recommendations to fulfill said business needs.As part of my internship journey, the company has assigned a group assignment where I was working with other interns to brainstorm a solution to a problem in which the company has been facing for many years. I had the opportunity to present our solution and findings to the company's CEO, Mr Patrick Teow.

Teaching Assistant for Statistic101.Responsibilities includes: • Marking of assignments and quizzes • Invigilating during the mid-semester test • Facilitate consultation sessions for students

Singapore

• In-charge of conducting trainings in the unit• Oversee the training conducted in the unit

Singapore

As part of my internship experience, I was exposed to various IT software that the company uses and it was my job to support users in ensuring that daily business operations runs smoothly. One of the key project that I was exposed to is the migration project, where I performed IT migration project of computer operating systems to newer versions.

Singapore

• Handled customer’s enquiries with regards to their bills• Provided customer service to customers with their general enquiries

Bachelor Of Business Administration - Bba, Operations Management

Arts Festival 2018 - Team IC StarringSMU'18 - Facilitator Icon Camp 2018 - Facilitator YOLO Camp 2018 - Facilitator Project Rebuild II.

Business Information Technology (Diploma), Business Information Technology, Diploma With Merit

Activities and Societies: Business Information Technology Interest GroupEvent Director (Main Committee) - Business Information Technology.