Customer Project Manager
CurrentManage Customer projects from order intake to site acceptance test with regard to scope, time, cost, quality and risk while closing the loop between all internal and external stakeholders.Provide guidance to the sales function or technically challenging proposals to ensure the user requirements can be met by the company profitably. Assess required functions for feasibility regarding mechanical, software or electrical design with Engineering department. Ensure application feasibility tests on customer substrates are performed. Support the assigned OEM partners.Assess Ordered applications for compliance with offer. Address non-compliance issues and resolve them if necessary. Provide feedback to sales function to reduce non-compliance. Define the machine specification that reflects the customer user requirement. Clarify open points. Schedule timeline. Plan costs. Distribute work packages to engineering teams. Provide production documentation.Coordinate interdepartmental interfaces during a project and ensure all stakeholders required assist in delivering a project on time, within the budgeted cost and according to specification. Manage change orders. Address risks and delays promptly both internally and if necessary, with the customer / OEM. Always act as an ambassador for the company in both written and verbal communication. Guide the customer / OEM through the project.Ensure that projects are delivered to specifications, on time and profitably. Liaise closely with the planning and production departments, customers, OEM's and sub suppliers to ensure that all stakeholders meet the agreed timelines. Provide corrective feedback to the sales function to eliminate erroneous options or specifications that damage the as sold gross margin.Organize and conduct successful factory acceptance test. Arrange on site instatlation, commissioning, training validation, and site acceptance testing. Ensure proper project documentation and handover to Service department.