The Community Program Coordinator is responsible for the implementation, instruction, and coordination of a limited range of community-based programs and food bank operations in accordance with the Salvation Army mission, values, and standards. The Community Program Coordinator is responsible for providing support and direction of volunteers in a range of community-based programs and seasonal staffingrequirements within established guidelines, when required.

Direct Support Professional (DSP) employees work with people who experience developmental disabilities as they live in their homes and communities. This position assists people in their daily life, working with them and their connections to ensure that they can live fully in the community. Direct Support Professionals recognize people's rights to direct their life, understanding that each person has unique gifts and needs, and they support people to learn for their own growth and development.

▪ Was responsible for all aspects of day-to-day supervision of retail operations, including sales, staff, stock, resource management, canoe/kayak/stand up paddleboard (SUP) rentals, lessons and courses▪ Maintained certifications such as, but not limited to: Canadian Red Cross First Aid and CPR, Paddle Canada Advanced Flatwater SUP & Surf 1 Instructor, Water Safety, Ontario Driver’s License, etc.▪ Instructed based on training and course materials provided by Paddle Canada▪ Ensured safety was top priority, for clients and self, and worked within the parameters set out by Paddle Canada▪ Ensured clients had signed and understood the Liability Waiver▪ Handled and maintained rental equipment, as well as ensured the equipment was used as intended by patrons

▪ Interacted with customers by making phone or email reservations, checked them in and out of the establishment and ensured their stay was enjoyable▪ Advised customers of all policies and provided information about the town and activities in the area▪ Estimated or quoted prices for stays for individuals and groups▪ Prepared sales and accepted cash, credit card or automatic debit payments▪ Assisted the housekeeping staff with laundry when required▪ Maintained a neat and orderly front office and work environment▪ Assisted the General Manager and Office Manager with duties when time permitted

▪ Rented non-motorized water sport equipment▪ Ensured rental agreements were completed▪ Collected appropriate fees and more

▪ Rented motorized and non-motorized water sport equipment▪ Ensured rental agreements were completed▪ Collected appropriate fees and more

The Community Wellness Worker program supports holistic approaches to promote healthy living, safe communities and the prevention of family violence. The CWW program delivers a variety of client participant based services to individuals, families and children with the primary focus to address their health, healing and wellness concerns. Programming for people of all ages, to ensure culturally vibrant and safe way of life is achievable for everyone. The CWW Coordinators assist individuals to identify concerns and develop action plans to address goals, barriers and resolution.

▪ Answered and directed general phone calls and email▪ Acted as the point of contact for internal and external clients▪ Maintained contact lists▪ Assisted in the preparation of regularly scheduled reports▪ Light bookkeeping duties▪ Liaised with Executive Director and committee chairs to handle requests and queries from members and other stakeholders

▪ Managed ecommerce and online sales by: creating a strong brand image, encouraged sales, managed the online transaction system, improved user experiences, nurtured prospects, and updated store▪ Managed SUP / Surf School by: promoted courses online, registered participants, transported and cleaned equipment, instructed courses, completed administrative duties, and ensured client safety▪ Produced, recorded, edited, and promoted podcast consumed by both surfers and paddlers internationally

▪ Assessed and co-developed individual recovery plans▪ Provided counselling, crisis intervention, case management and one-to-one and group supports for people living with mental health and addictions▪ Provided practical assistance for clients in relation to independent activities of daily living▪ Provided intensive services to individuals according to a housing first approach through assertive, housing-focused case management in various rural communities

▪ Maintained First Aid and CPR, SUP and Surf Instructor and Water Safety certifications, etc.▪ Instructed based on training and course materials provided by the governing body of certification(s)▪ Ensured safety was top priority, for clients and self by working within the appropriate parameters

▪ Reception, Information and Referral Services - Greeted guests and managed the main switchboard for ANHBC Central Services; provided information and referral services to public and internal enquiries, kept related online information current, and generally kept website and social media current; kept up-to-date contact lists and organizational information for ANHBC, the Alexandra Foundation and the Alexandra Housing Society▪ Office Support and Record Keeping - Served as the “Master User” for contact and activity database of members, donors and stakeholders (Sumac CRM); prepared and issued tax receipts; provided basic training for new users; responded to correspondence of a routine nature from within ANHBC and from the general public; Arranged, coordinated and maintained office services, such as technical support, janitorial and security services; maintained ANHBC social media feeds and posted information as provided; maintained manual and electronic filing systems; managed petty cash, credit card reconciliation and coded incoming invoices for payment▪ Meetings, committees and events - Booked meeting rooms, arranged for catering, set up equipment, prepared materials packages; provided scheduling and secretarial support, took minutes and provided other support as assigned; sorted, compiled and forwarded enquiries and applications to the Alexandra Foundation for Neighbourhood Houses▪ Public Relations – Served as the “Webmaster” for both anhbc.org and alexandrafoundation.org; created and implemented marketing materials, including brochures, advertisements, promotions, newsletters, website and social media, etc.; coordinated events, including Annual BC Good Neighbour Awards

▪ Ensured clients had an enjoyable, safe and positive experience during lessons and tours▪ Lead programs according to Ecomarine and Paddle Canada outlines, and risk management policies▪ Prepared and cleaned up equipment used in lessons and tours, including communicating any deficiencies to rental managers. This included lifting and moving kayaks, SUP boards and associated gear while ensuring all required reporting and paperwork was completed

▪ Program Coordination, Implementation and Delivery – Built and maintained a welcoming and accessible space at the Seniors Resource Centre and supported the delivery of Information & Referral Services, Seniors Peer Support Groups, senior-led wellness programs, and workshops/clinics▪ Community Development – Assessed the needs and strengths of Westside seniors; advocated for local seniors; and actively engaged seniors in program development and decision making▪ Westside Seniors Hub – Facilitated and provided logistical support to council, partners, committees▪ Volunteer Development and Support – Screened, trained, supervised, and engaged volunteers▪ Monitoring and Evaluation – Monitored program outcomes and adapted to the changing needs of seniors

Community & Resources & Volunteer Coordinator (2010-2016), Case Worker (2009-2010)▪ Case Management / Community Relations – Explored client needs and provided support and/or referral▪ Project Management – Coordinated Community Drop-In Breakfast, Food Bank, website, and others▪ Human Resources Management – Recruited and supervised volunteers, interns, and staff, etc.▪ Operational Support – Implemented workplace safety and aided in policy development▪ Fundraising – Built donor relations year-round and organized annual Christmas Kettle Campaign

▪ Program Management – Developed and implemented programming for elementary school students▪ Course Instruction – Conducted educational and athletic programs for elementary school students▪ Mentorship – Provided leadership coaching to secondary and post-secondary school student leaders

▪ Developed a beginner drumming program for teens in the Grandview Woodlands neighbourhood▪ Planned one-on-one drum lessons and curriculum according to individual student needs and skills▪ Taught students how-to read music and perform basic rock and roll drumming techniques

▪ Navigated through harvested forests▪Dug planting holes at proper space intervals using a shovel▪ Placed tree seedlings into holes▪ Packed soil around trees using foot to cover holes and bury roots▪ Maintained high-level of physical-fitness, endurance, and the ability to hike steep forest terrain and climb over downed brush, while carrying tree bag on waist and contending with weather and insects

▪ Travelled to commercial and residential new construction and remodeling sites to measure cabinets for the manufacturing of stone countertops▪ Created countertop templates using 1/8” plywood and digital laser tool

▪ Constructed residential walkways: grading, laying stone, installing stone / brick paving, tamping, etc.▪ Built wooden decks: grading, digging, concrete finishing, framing, footing, decking, stairs, railing, etc.

▪ Fabricated customized laminate and solid surface countertops and core using power and hand tools ▪ Installed custom countertops at commercial and residential new construction and renovation sites

▪ Prepared deck area, repaired damaged nets, maintained fishing equipment and cleaned vessel▪ Retrieved nets with catch▪ Sorted, gutted and stored fish until unloading upon return to harbour

▪ Supervised young offenders to provide safe and secure custody, rehabilitation and reintegration▪ Followed and maintained institutional security procedures and established guidelines▪ Observed and assessed young offenders’ behaviours, and intervened when appropriate ▪ Assisted in the provision of inmate and facility programming and services such as meal preparation

▪ Greeted customers warmly and provided information regarding deals and promotions▪ Sold Inuit art i.e. soapstone carvings, jewelry, etc.; answered questions about terms of sale

▪ Retrieved letter mail and parcel shipment each day from the airport and delivered to the Canada Post Office▪ Delivered parcels to recipients and left notices informing patrons where to collect undelivered mail

▪ Created summer event calendar and broadcasted live reports from events in Windsor-Essex County▪ Acted as a fun, energetic ambassador for the station by proactively engaging listeners and the public

▪ Maintained inventory and cleanliness of lumberyard; unloaded shipments of lumber using forklifts▪ Assisted customers with orders; prepared and delivered building supplies to customer job sites

▪ Delivered furniture, beds, electronics, and appliances to customers’ homes▪ Installed products and demonstrated how to setup and operate to customers

▪ Played pre-recorded commercials during breaks of professional Toronto sports satellite broadcasts▪ Assisted in the creation of production audio, i.e. recorded and edited customized radio commercials

▪ Cleaned and replenished soiled dishes, flatware, and cooking equipment ▪ Assisted kitchen staff with food preparation and maintained cleanliness of kitchen work areas

▪ Walked up and down rows of corn to remove the top of each plant by grabbing the tassel and throwing it to the ground, removing no more than two leaves per tassel