Developed and maintain the Corporate Business Continuity Strategy.Wrote and maintained;- Group Business Resilience, Incident Management and Emergency Response Policy,- associated programme guidelines, and- internal continuity standards.Planned and executed Business Impact Analyses in SA and several SADC and EAC countries, the UK and Ireland.Oversaw development of and audited / reviewed and assessed business continuity plans and recommended appropriate changes to improve effectiveness.Consulted and recommended systems and business resilience solutions.Maintained a pandemic management programme to deal with highly pathogenic diseases such as swine flu and various strains of bird flu, including protocol implementation and internal communication.Developed and maintained an incident / crisis management plan.Planned, developed and presented business continuity awareness building programmes, which consisted of;- a regularly maintained intranet web site with important programme information,- quarterly business continuity newsletters,- presentations during employee induction programmes, and- annual internal conferences.Planned, developed and presented business continuity training programmes on various aspects of continuity planning and management.Planned and facilitated business continuity plan (BCP) desktop exercises.Oversaw and reported on business continuity and ICT Continuity (DR) exercises and tests.Established an Emergency Response Planning Forum and developed emergency response guidelines and plans for business campuses around the country.

Planned and conducted audit work, mainly for ICT systems, ICT Facilities including environmental systems (power generators and Uninterrupted Power Supply (UPS) systems, Heating, Ventilation and Air-conditioning (HVAC), Security and Fire Control Systems).Risk assessments and general control reviews of systems development lifecycle (SDLC).Operational and physical security reviews of the main data centres, mid-range- and client- server computer installations and network nodes.Seconded as Project Administrator for FirstRand's Y2K programme.Audited ICT continuity planning and early business continuity management efforts.

Subject Matter Expert for the development of an automated Business Continuity Management System (BCMS).Conducted Business Impact Assessments for client companies.

Was part of the team that:- Established an ICT Training programme and Facility- Managed project for Training Management System development and implementation- Managed budgeting for the project, and training operational costs- Negotiated with service and training material suppliers- Conducted training needs analysis for ICT personnel- Evaluated available training material- Where necessary developed training course material- Presented training courses when required- Conducted personal development programmes- Provided customer service for ICT staff- Mentored identified key staff- Evaluated performance of the Training Management System and staff that had been trained