Derik W. Email & Phone Number

Sauk Rapids, Mn, Us

• Optimized Active Directory structure to enhance Group Policy management and Azure AD Sync efficiency, significantly reducing synchronization errors• Created and maintained firewall policies and licensing, VPN rules and access, as well as global management• Implemented and configured network infrastructure including switches, workstations, access points, servers, and backup devices, enhancing client operational efficiency by 30%• Developed PowerShell scripts to automate new machine setup, navigate Exchange mailbox permissions, and maintain Active Directory users based on payroll reports• Conducted numerous IT Environment Assessments, resulting in service proposal creations and successfully advancing multiple clients to final sales negotiations• Set up and configured 6 VM Server environments from bare hardware to production• Managed printing and scanning solutions to optimize functionality for end users• Provided responsive multi-channel technical support via chat, phone, and email, maintaining an exceptional 30/30 score on 99% of customer satisfaction surveys while consistently resolving issues within SLA

St. Cloud, Minnesota Area

Work with the client and vendors to get a new remote desktop environment built to appropriate specifications. Scheduling a migration time frame to move all data and users to the new remote environment. Keeping the technical documentation up to date as well as automation scripts, while deploying the systems. • Knowledge Management for processes and procedures used by the team to keep consistent, complete, and clear documentation• Configure a remote virtual Windows server environment, including DNS, Group Policy, Active Directory, Remote Desktop, and Exchange• Deploy clients into an Azure remote environment, using the Azure Portal, Microsoft Partner Center, and PowerShell• Create tools for automation of repeatable tasks or reports to create consistent output• Delegate time appropriately based on the project workload and complexity keeping WIP limits in check• Schedule and complete data migrations from current IT infrastructure to the cloud based environment• Attend and lead meetings and contribute pertinent information

St. Cloud, Minnesota Area

Supported over 200 different clients with any problems found including, technical issues with the hosted server, vendor application issues, email, user accounts, system permissions, and consulting for efficiencies needed. Lead a small team with a main focus on a few application, including weekly meetings, technical questions, and administrative concerns. Mentored staff to guide for better ways to complete tasks, automate certain tasks, and a point of escalation of difficult issues.• Manage Windows server, including DNS, Group Policy, Active Directory and Exchange• Maintain availability to handle escalated tickets that require in depth troubleshooting• Ensure that tickets throughout the CST are kept up to date and clients are aware of any progress being made• Updating Knowledge Base entries to reflect correct information, steps to complete a process, resources of knowledge, and general documentation• Maintain open lines of communication for team members to provide training and field questions that may help them grow• Create customer facing documentation for troubleshooting steps, configurations and information• Engage with clients on a personal level while providing technical guidance and training• Document steps taken during, before and after an issue to resolve• Maintain time management skills with call queues and ticket load• Contribute to being On-Call during nights and weekends

St. Cloud, Minnesota Area

Work together with the GIS team to get the clients data built and put onto the server that would host it. Setting up the servers to host the IIS web application and ensuring that connectivity was such that the data was secure yet accessible. Training the users how to access and use the software and what data they have access too, onsite troubleshooting and installation, configuration, and support.• Gained project management skills through configuring multiple projects at once• Ensure communication, both internal and external, is maintained• Configure software to be delivered to the customer• Implement the software with an understanding of the systems environment• Support the setup of new hardware for future install• Train the customer how to utilize the features of the software and administrate it• Retaining accountability through thorough documentation for post install reports• Record keeping of actions taken during a project to assist in troubleshooting issues• Provide Tier II technical support and technical assistance• Review product documentation to ensure accuracy and usability

St. Cloud, Minnesota Area

Managed the staff to ensure they were following food safety rules, being accountable for their customers, knew when they had shifts, food orders, daily bookkeeping and deposits, as well as general customer care. Created rapport with customers to make sure their experience was exceptional and if not gain feedback to what could have been different. I also trained new employees with the food safety rules and job duties.• Manager, Certified Trainer, and Server of Perkins. While Managing I was in charge of whichever shift I am working, that includes cash handling, daily paperwork, logistics, cooking, and also customer service. • Serving I was to keep an eye on the managerial duties as well as attend to any customers in the restaurant. • Store Trainer for new employees that are becoming servers, which includes going over every detail of the menus with them, food preparation standards, customer service techniques, and up-selling. • Ensure that new employees were keeping up to standards during the first weeks.

St. Cloud, Minnesota Area

• Assisted in configuring the local Cisco firewall• Configured the systems used for Point of Sale and back office managerial tasks• Set up the infrastructure and ran cables in a new store prior to opening• Troubleshot end user issues over the phone as well on site• Configured Musak systems for in restaurant audio• Resolved a faulty Point of Sale system and reinstalled necessary software

Owatonna, Mn

I managed a 3rd party Sprint store in Owatonna MN. I worked closely with the owner of the stores in decision making, hiring, and marketing. Store orders to keep shelves stoked, kept employees accountable for sales and schedules, rewarding them for their hard work, and maintain customer satisfaction.* Created schedules of when employees worked* Created and maintained job duties, including opening and closing tasks, uniforms standards, and effective use of sales software* Placed store orders for phones, accessories, and display items when needed* Provided exceptional service to all customer and Sprint Representatives* Assisted with business decisions such as locations and marketing of stores, display cases, software testing, Sprint Corporate Meetings, and workstation maintenance

Bachelor Of Science (B.S.), Information Systems, 3.66

Activities and Societies: Information Systems Club member Though not on the board for the IS Club I have been assisting them with events.

Aa, It

Got my generals out of the way early.